What are the responsibilities and job description for the Auto Glass - CSR position at Luther Automotive Services?
Description of the role:
Luther Collision and Glass is currently seeking a highly motivated and customer-focused individual to join our team as an Auto Glass - CSR. As a Customer Service Representative, you will play a vital role in providing exceptional service to our customers and ensuring their satisfaction with our auto glass services.
Responsibilities:
- Assist customers with scheduling appointments for auto glass repair or replacement.
- Respond to customer inquiries and provide accurate information about our services.
- Collaborate with the auto glass technicians to ensure timely completion of repairs or installations.
- Maintain detailed records of customer interactions and transactions.
- Resolve customer complaints or issues in a professional and timely manner.
Requirements:
- Prior experience in an auto glass customer service role is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in using computer systems and software.
- Valid driver's license.
Benefits:
- Competitive compensation package.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- HSA/Flex Spending.
- Pet Insurance.
- Employee Discounts
- Paid time off and holidays.
- Career development and growth opportunities within the company.
About the Company:
Luther Collision and Glass is a reputable and established automotive services company located in Plymouth, Minnesota. We are committed to providing top-quality auto glass repair and replacement services to our customers. With a focus on customer satisfaction and a team-oriented work environment, we strive to exceed expectations and deliver outstanding results.
