What are the responsibilities and job description for the Hotel Front Desk Agent position at Lux Verde Hotel?
Are you a dynamic and enthusiastic individual with a passion for providing exceptional guest experiences? If so, we have the perfect opportunity for you! As a Hospitality Extraordinaire, ensuring smooth operations and exceptional service during the evening. This role requires a meticulous eye for detail, excellent organizational skills, and a knack for problem-solving. Get ready to embark on a thrilling adventure as you take charge of the hotel's financial transactions and provide a secure and comfortable environment for our guests.
As a Hotel Front Desk Employee, you will be the first point of contact for our valued guests. Your warm and friendly personality, combined with your excellent communication skills, will ensure that guests feel welcomed and attended to from the moment they arrive.
Responsibilities:
1. Warmly greet guests and provide them with a positive first impression of our hotel.
2. Efficiently check guests in and out, ensuring accuracy in reservation details and payment processing.
3. Answer and direct incoming calls, taking messages or transferring calls to the appropriate department.
4. Provide information to guests about hotel amenities, local attractions, and dining options.
5. Assist guests with any inquiries or requests, promptly addressing and resolving any issues that may arise.
6. Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.
7. Collaborate with other hotel staff to ensure a seamless guest experience.
8. Handle cash and credit card transactions accurately and securely.
9. Maintain a professional appearance and demeanor at all times.
Qualifications:
1. High school diploma or equivalent.
2. Previous experience in a customer service role is preferred.
3. Excellent communication and interpersonal skills.
4. Strong problem-solving abilities and the ability to remain calm under pressure.
5. Proficiency in using computer systems and software, including reservation and payment systems.
6. Ability to multitask and prioritize tasks effectively.
7. Flexibility to work various shifts, including evenings, weekends, and holidays.
If you are a self-motivated and enthusiastic individual who thrives in a fast-paced environment, we would love to hear from you!
To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in joining our team.
We look forward to reviewing your application and potentially welcoming you to our hotel family!
Job Types: Full-time, Part-time
Pay: $14.00 - $17.01 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed
Ability to Relocate:
- Cottonwood, AZ: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $17