What are the responsibilities and job description for the Help Desk Specialist position at Lynker?
Lynker Corporation is a leading provider of innovative solutions in weather and climate science. With a commitment to excellence and a passion for innovation, Lynker leverages cutting-edge technologies and scientific expertise to support the creation and delivery of improved operational weather forecasts.
As part of our ongoing growth and expansion, we are seeking a dynamic and experienced Help Desk Specialist to join our growing team.
Core responsibilities of the Help Desk Specialist will include, but are not limited to
Lynker is a growing, employee owned, small business, specializing in professional, scientific and technical services. Our continually expanding team combines scientific expertise with mature, results-driven processes and tools to achieve technically sound, cost effective solutions in hydrology/water sciences, geospatial analysis, information technology, resource management, conservation, and management and business process improvement.
We focus on putting the right people in the right place to be effective. And having the right people is critical for success. Our streamlined organization enables and empowers our talented professionals to tackle our customers' scientific and technical priorities - creatively and effectively.
Lynker offers a team-oriented work environment, and the opportunity to work in a culture of exceptionally skilled professionals who embrace sound science and creative solutions. Lynker's benefits include the following
Lynker is an equal opportunity employer and makes all employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status under federal, state, or local laws.
As part of our ongoing growth and expansion, we are seeking a dynamic and experienced Help Desk Specialist to join our growing team.
Core responsibilities of the Help Desk Specialist will include, but are not limited to
- Monitor IT service management system, complete tickets, and/or assign tickets to the appropriate technician
- Install Windows operating systems (government base image) to government-issued laptops and desktops
- Install and configure approved software and provide continued support as necessary
- Complete assigned steps for new user on-boarding/orientation/transfers/off-boarding
- Configure and deploy government-issued mobile devices
- Assist Federal Property Custodian with accountability and inventory of government-furnished equipment
- Support Audio/visual/remote meeting software (Google Meet, Adobe Connect, Microsoft Teams, etc.) and in-office conference rooms
- Assist office with maintaining tracking inventory of approved software and licenses
- Create new and maintain existing standard operating procedures (SOPs) for process documentation
- Team player with a positive attitude, great communication skills, and exceptional customer service habits
- Proven history of successful information technology support to a geographically-dispersed workforce
- Strong attention to detail, troubleshooting, and problem-solving skills - ability to think “outside the box”
- Can manage multiple tasks/projects and quickly respond to users’ technical issues
- Proven experience supporting Microsoft Windows and Apple Mac operating systems, Microsoft Office, Adobe, and other COTS products
- Comprehensive knowledge of Active Directory and other Microsoft enterprise systems
- Fundamental understanding of IT security best practices and threat protection
- Familiarity with change control processes and service desk ticketing systems (Jira, ServiceNow, etc.)
- Experience patching and updating Microsoft products at the client level
- Experience building relationships with management, colleagues, and external working groups
- Strong communication and organizational skills and excellent interpersonal skills
- Self-starter with ability to work in a small team environment
- Ability to follow strict standard operating procedures and technical documentation
- Must be able to pass a NACI (National Agency Check with Inquiries) background check
- High School Diploma with six years of related experience; equivalent technical training and/or certifications can be substituted for academic degrees
Lynker is a growing, employee owned, small business, specializing in professional, scientific and technical services. Our continually expanding team combines scientific expertise with mature, results-driven processes and tools to achieve technically sound, cost effective solutions in hydrology/water sciences, geospatial analysis, information technology, resource management, conservation, and management and business process improvement.
We focus on putting the right people in the right place to be effective. And having the right people is critical for success. Our streamlined organization enables and empowers our talented professionals to tackle our customers' scientific and technical priorities - creatively and effectively.
Lynker offers a team-oriented work environment, and the opportunity to work in a culture of exceptionally skilled professionals who embrace sound science and creative solutions. Lynker's benefits include the following
- Comprehensive healthcare for the employee at no monthly cost
- Healthcare benefit covers medical, prescription drug, dental, and vision
- Personal Time Off (PTO) Policy plus paid holidays
- Highly competitive compensation plan regularly calibrated against industry and location benchmarks
- 401(k) retirement plan with company-matching
- Employee Stock Ownership Plan (ESOP) - we're all company owners!
- Flexible spending accounts
- Employee assistance program (EAP)
- Short- and long-term disability insurance
- Life and accident insurance
- Tuition assistance/Training/Workforce improvement reimbursement per year
- Spot bonuses for exceptional performance
- Annual Employee Recognition Awards with bonuses
- Employee Referral Program
- Free centralized, self-directed Learning Management System to learn at your own pace
- Personalized career growth plans for every employee
Lynker is an equal opportunity employer and makes all employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status under federal, state, or local laws.