Medical Assistant

Job Title: Medical Assistant
Pay: $62,500 (at 40 hrs/week); $30 per hour
Hours: 32-40 hrs/week (Full or Part-Time)
FSLA Status: Non-Exempt
Primary Location: Lyon-Martin Community Health Services
Address: 1735 Mission Street San Francisco, CA 94103
Remote vs. In Person: 100% In Person
Reports To: Director of Nursing

Organization Mission

The mission of Lyon-Martin Community Health Services is to provide high quality, compassionate and trauma-informed medical, gynecological, and mental health care services to trans, non-binary, gender non-conforming, and intersex communities and cis-gender women with specific sensitivity to LGBQ sexual orientation, disability, size, race, ethnicity, and language, regardless of immigration status or ability to pay.

We aim to address and eliminate health inequities for our communities by rooting our clinical practice in core foundational intersectional frameworks of anti-racism, self-determination, harm reduction, and reproductive and disability justice. As a community clinic, we believe our communities are best served by and for us; that’s why community outreach, engagement, and leadership development are central to our mission of community care and mutual aid. Lastly, we commit to increasing access to culturally responsive care beyond our walls through provider training and education, and policy advocacy.

Job Summary

The Medical Assistant (MA) is an essential clinical team member who provides high quality, client centered care to our clients. They support the flow of our clinical care from the moment patients enter the clinic to the time they leave by participating and being cross-trained in a wide range of duties: front desk check-in and check-out, patient rooming and vitals collection, laboratory support (including phlebotomy and injections), patient education, and clinician support. They participate in quality control, help identity needed preventative health care for patients, submit and follow-up on prior authorization for patient medications, check patient’s insurance coverage and/or eligibility for coverage programs, and follow up on medical record requests and lab results. The medical assistant works closely with the whole clinical team to keep the schedule moving smoothly, while ensuring clients receive all necessary care during and between visits by prioritizing tasks for quality and efficiency and prioritizing excellent internal and external communication.

Medical Assistants are expected to provide all patient care in a sensitive and non-judgmental manner, to maintain a high degree of professional competence and the highest possible ethical standards, and to function as part of a care-giving team. They, along with all staff at Lyon-Martin, are also expected to uphold and imbue in others a commitment to addressing racism, ableism, gender and sexual discrimination within the organization and our clinical practice.

Key Responsibilities

Medical Assisting

• Manage daily schedule and clinic flow for assigned primary care provider.
• Room clients, take vitals, gather medical history and chief complaint.
• Accurately enter all relevant clinical information into Electronic Health Record.
• Run in-house lab tests such as pregnancy tests, urinalysis, Rapid HIV, PPD.
• Perform phlebotomy and package labs to be sent out for processing.
• Perform electrocardiograms (EKG), visual testing, peak flow meter, administer nebulizer treatments with provider direction.
• Assist with gynecological procedures such as pap smears, colposcopy, IUD insertions, Nexplanon insertions, endometrial biopsies, ultrasounds, etc.
• Assist with primary care procedures such as incision & drainage, joint injections, ear lavage, etc.
• Provide health education and materials to clients, including health-related issues such as sexual health, preventative care, chronic care management, insurance coverage, referrals, follow-up care.
• Draw up and administer medications and vaccines.
• Draft letters of accommodation, letters of diagnosis, letters to help update identity documents to reflect gender identity, etc. as directed by primary care provider.
• Support clinicians with client follow up care as needed.

Clinic preparation

• Scrub the schedule for the next day to ensure there are no scheduling errors.
• Chart prep for the next day to prepare in advance to ensure provider is aware of health care maintenance items due, to ensure we have any records needed to complete the visit, to ensure any follow-up actions from the previous visit are addressed.
• Run pre-clinic team huddle meetings to prep for the day, bringing attention to items from chart prep.
• Clean and set up exam rooms before visits and clean exam rooms after each visit.
• Clean and sterilize lab and medical equipment using impeccable infection control technique.
• Complete assigned monthly quality assurance duty in a timely manner.
• Conduct inventory of supplies, medication and vaccines; notify Clinic Director when ordering is needed.
• Restock rooms, laboratory and medicine cabinets as needed.
• Follow up with external locations to retrieve lab results and handling testing issues

Scheduling/Admin

• Respect names and pronouns of clients and staff at all times, ensure this information is communicated to the team and entered appropriately in the chart
• Check out all clients, ensuring that all clinical care has been completed and follow up needs have been initiated.
• Communicate continuously with the rest of the team regarding schedule changes.
• Collaborate with providers to reschedule appointments when needed.
• Manage waitlist to ensure appointments are fully utilized.
• With the assistance of the Charge RN, triage walk-in appointments.
• Manage recalls list to ensure clients return for follow-up care in a timely manner.
• Support call center by making reminder calls for upcoming appointments as needed.
• Respond to medical records requests from clients, providers and other HIPAA-approved entities
• Process incoming medical records and attach records to patient’s chart.
• Outreach to new clients assigned to us by Medi-Cal managed care plans.
• Perform in reach to established clients to ensure they receive preventative care screenings in a timely manner.
• Assist with coordination of client referrals as needed.
• Respond to appointment requests, refill requests, clinician call backs, and other client needs
• Route incoming faxes/e-mail communication to appropriate staff member.
• Monitor outgoing faxes to ensure completion.
• Send mail/e-mail to client as appropriate.
• Receive incoming mail and packages and triage as appropriate
• Document in medical chart clearly, concisely and accurately
• Train other staff on duties as needed
• Support clinic administrative tasks including, but not limited to, updating clinic forms, data entry, and handouts
• Provide IT support backup and troubleshooting related to clinical care processes
• Maintain confidentiality and HIPAA standards at all times
• Provide support and assistance to individuals with complex medical and/or mental health needs.
• Participate in case conference meetings with the interdisciplinary team to develop and implement care plans to address clients’ identified goals.
• Coordinate care with collateral supports to improve stability with psychosocial, mental health and/or medical concerns. This includes collaborating with case managers, therapists, hospital discharge planners, housing staff, etc.
• Provide a warm and welcoming atmosphere and excellent customer service. 

And, other duties as assigned.

Competencies (To perform the job successfully, an individual should demonstrate the following competencies)

Communication, Written: Delivers written communications that have clarity and impact including emails.

Communication, Verbal: Effective listener; clearly and thoughtfully communicates with others in person and on the phone.

Reliability: Accountable; maintains focus; punctual; good attendance record; meets deadlines.

Time Management: Organizes and establishes priorities; gets the job done in a timely manner. Responds to all in basket messages within 72 hours, per policy.

Customer Service: Persists in efforts to solve issues even when faced with internal barriers; takes personal responsibility for customer service outcomes; responds quickly and effectively to requests for assistance and support whether internal or external.

Computer Literacy: Skilled computer-based work tasks; uses technology to enhance job performance.

Teamwork: Accountable to team; participates effectively in group- and teamwork; collaborates positively with other team members; giving and accepting constructive criticism. Asks for help when needed.

Tolerance for Stress, Ambiguity, and Change: Maintains composure even while under great pressure; handles complex problems and change with minimal supervision; demonstrates flexibility and versatility in achieving key goals and priorities.

Attention to Detail: Strives to eliminate errors; makes accurate work a priority; seeks opportunities to improve performance.

Decision Making: Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and/or input from others.

Integrity and Ethics: Actively models the highest ethical standards; is honest and accountable; maintains confidentiality and appropriate boundaries at all times; handles sensitive information and issues with discretion and tact.

Relationship Orientation: Establishes rapport easily with others; listens attentively to others' perspectives; uses good judgment when sharing information and maintaining confidentiality; appropriately expresses empathy.

Presentation Skills: Adapts presentation techniques to fit audience level and technical needs; develops and delivers communications that have clarity and impact; conveys confidence, presence, and professionalism; uses appropriate visual aids to illustrate key points and enhance learning.

Interpersonal Skills: Uses active listening and discussion skills to identify issues, ensure understanding, and facilitate problem solving; works cooperatively with diverse groups; deals with others in a pleasant and professional manner; accurately assesses verbal and non-verbal cues.

Accountability: Makes and meets commitments; accepts responsibility for behavior and outcomes.

Follow Through: Monitors status of projects and tasks; thoroughly deals with project details; delivers clear, accurate depiction of status.

Cultural Sensitivity: Ability to work with a diverse population while withholding judgment. Willingly open to learn and understand different perspectives.

Education, Knowledge, Skills

• At least one year experience working in a healthcare environment
• Knowledge of clinical documentation (treatment plans, terminology, etc)
• Culturally sensitive/humble and able to work with a diverse population
• Experience working with lesbian, bisexual, transgender, non-binary, gender non-conforming, and intersex clients.
• Experience working with populations with varying disabilities, racial, ethnic and cultural backgrounds and economic statuses.
• Experience working with clients who do sex work, those experiencing homelessness, people who have challenges with mental illness and/or are using substances, those of with a history of incarceration, people of varying ages.
• Excellent computing and data entry skills. Experience using Microsoft Office programs.
• Integrity to handle sensitive information in a confidential manner
• Strong communication (verbal, written and interpersonal) skills. Practices attentive and active listening and willingness to ask questions.
• Flexible and open to change when facing new problems. Creatively strives to find solutions.
• Excellent organization skills and ability to multitask and juggle multiple priorities
• Outstanding ability to follow-through with tasks
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
• Strong customer service skills. Sensitive to and patient with the interpersonal anxieties of others.
• Easy to approach. Spends the extra effort to put others at ease. Warm, pleasant, and gracious.
• Maintains composure and professionalism, especially under stress.

Preferred:

• Spanish fluency (verbal)
• Medical Assistant Certification
• Basic life support (CPR) certification (can be completed post-hire)
• Experience providing birth control, abortion, and STI counseling/education
• Experience with trauma-informed and harm-reduction models of care
• Experience using an electronic health record system

Those with lived experience that reflects the communities we serve, such as people who are TGI, LBQA, BIPOC, people with disabilities or chronic illnesses, current or former sex workers are encouraged to apply.