What are the responsibilities and job description for the Nutrition Services Associate position at M Health Fairview?
Overview
M Health Fairview is looking for a Nutrition Services Associate on the Southdale Campus in Edina, Minnesota.
The Nutrition Services Associate (NSA) serves as a liaison between the diet office, kitchen managers, and clinicians to enhance communication and improve patient satisfaction. The NSA supports patient’s nutrition needs through fulfilling enteral nutrition and oral nutrition supplement orders, assisting patients with menu needs, answering questions about therapeutic diets, navigating the nutrition software, and other diet office duties.
Location: Southdale hospital, located in Edina, MN
Hours: casual, will pick up shifts, dependent on department needs
Schedule: day shift
This position is not eligible for benefits. If you are looking for a benefit eligible position, please check out some of our other openings!At any time, you may also check your application status online in your Fairview applicant profile at this link.
Responsibilities/Job Description
· Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards.
· Actively participates in creating and implementing improvements.
· Covers, labels, dates, and rotates all food prior to storing to ensure department and regulatory agency standards are met.
· Ensures proper infection control methods including handwashing, personal hygiene, and infection control policies.
· Prepares food using standardized recipes and following proper techniques.
· Performs and monitors variety of cafeteria duties which include plating, using proper portion control and cashiering.
· Assists in monitoring expenses throughout the department.
- Accurately fulfills enteral nutrition and oral nutrition supplement orders and delivers to units
- Assists patients requiring additional support to order food and beverage items in alignment with the diet order
- Adjusts menu requests to align with therapeutic diet guidelines and food allergies using the nutrition software
- Supports patient and family members by gathering food preferences, answering questions about therapeutic diets, addressing service concerns and/or triaging to appropriate team members or managers as needed
- Gathers data about calories and macronutrients consumed by patient if requested by clinical team
- Demonstrates proficiency in knowledge of menu items, nutrition formulas and supplements, therapeutic diets, and use of the nutrition software
- Communicates clinical concerns to the dietitians or other clinical team members
- Unloads pallets of nutrition formulas and stocks nutrition formulary room supplies as needed
- Identifies areas for process improvement to improve efficiency and accuracy of nutrition services and participates in process improvement as requested
- Performs other duties as assigned
Qualifications
Required qualifications:
- One year of customer service-related experience
Preferred skills:
- Excellent customer service
- Strong interpersonal skills
- Ability to communicate clearly, both verbally and in writing, in English
- Attention to detail
- Demonstrates critical thinking and problem-solving skills
- Negotiation/persuasion skills
- Basic math skill
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
