What are the responsibilities and job description for the Leasing Maintenance Coordinator position at M&K Truck Centers?
The Leasing Maintenance Coordinator works with the Leasing/Rental Customers to help schedule preventative maintenance and handle breakdowns and sub coordination. They walk through the issues with their vehicle, and the service options available for them. This person will also assist with after hour break downs, schedule repairs for the leasing company and arrange a replacement for the customer.
Essential Functions
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Determine and diagnose truck and/or trailer issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts from suppliers and double-check that they are delivered to technicians
- Ensure that vehicle work provided to customers meets company quality standards Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
- Other duties as assigned
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Heavy lifting (50 lbs), twisting, bending, standing, use of both hands and arms. Moderate noise level exposure.
Competencies
Strong communication skills and the ability to translate customer needs to workable technician orders. Basic knowledge of computer programs including word processing and database tools. Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly. Exceptional customer service skills based on experience. Continuing education and knowledge acquisition on the function and repair of newer vehicles. Basic mathematics skills to prepare and process bills and customer payment. Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge.
Work Environment
Well lit and plenty of room to work in the service area.
Position Type Expected Hours of Work
This is a full-time position. Monday through Friday, 8am to 5pm.
Education and Experience
High School Diploma or the equivalent
1-2 years’ Maintenance Coordinator Experience
Additional Eligibility Requirements
Present a valid Michigan Vehicle Mechanic Certificate or Training Permit (MI only).