What are the responsibilities and job description for the Client Success Manager (Remote) position at M3USA?
Company Description
M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.
Founded in 2000, with start-up investment capital from Sony, M3's mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:
M3's legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.
Due to our continued growth, we are hiring for a Client Success Manager with The Medicus Firm
Job Description
The Client Success Manager works in managing existing clients and generating new leads for the company. They will be responsible for managing a book of business through client facing activities to develop and maintain existing accounts to ensure success of each individual partnership, while developing and sourcing new leads.
Qualifications
Additional Information
Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
*M3 reserves the right to change this job description to meet the business needs of the organization
M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.
Founded in 2000, with start-up investment capital from Sony, M3's mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:
- Named in Fortune's 2020 'Future 50' list, ahead of Facebook and Amazon
- Ranked in Forbes' 2020 Global 2000 list of the world's largest public companies
- M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
- Listed in Forbes' 'Asia's 200 Best Over a Billion' in 2019
- In 2020 M3 founded the 'M3: Stop COVID-19 Fund' and pledged one billion yen to support COVID-19 related initiatives
M3's legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.
Due to our continued growth, we are hiring for a Client Success Manager with The Medicus Firm
Job Description
The Client Success Manager works in managing existing clients and generating new leads for the company. They will be responsible for managing a book of business through client facing activities to develop and maintain existing accounts to ensure success of each individual partnership, while developing and sourcing new leads.
- Establish, develop, and maintain accounts and processes to ensure quality of client servicing is of the highest possible standard
- Generate additional business or leads with current clients
- Effectively manage accounts through the recruitment process via introductory calls, biweekly calls and formal project reviews
- Ensure client adoption of processes, usage of client portal, and manage A/R collection for existing accounts
- Assist Business Development and Recruiting with any client issues or processes from onboarding to closing of the account
- Maintain and drive additional business with current accounts through strategic account development and client relationships
- Generate new leads with prospective clients through active prospecting
- Effectively promote company's services and develop new business by identifying leads, qualifying prospects, and building relationships
- Achieve all individual sales goals and quotas, meeting as a minimum or exceeding sales targets quarterly and annually
- Ensure processes and initiatives are understood and followed for internal teams and clients, and timelines or targets are achieved
- Can implement ideas and strategies for the growth and success of client accounts
- Effectively describe company's services in detail to existing clientele
- Can assist in determining pricing schedules, creating quotes, delivering proposals, and negotiating all contracts with current clients
- Contribute to a vibrant, competitive, and supportive culture within the team where all team members focus on achieving success for their accounts and building/fostering lasting client relationships.
- Effectively advise clients, present services, overcome objections, and provide consultation and recommendations to clients.
Qualifications
- High school diploma or equivalent required. Bachelor's degree or equivalency preferred
- 1-2 year of sales experience or account management experience
- Preferred experience in physician recruitment or healthcare sales
- Proven track record in account management for healthcare recruitment
- Proven ability to effectively work with and sell to C-suite, HR departments, and senior executives
- Ability to effectively communicate with counterparts, management, clients, and internal departments
- Strong record to target achievement (sales, revenue, quotas, margins, etc.)
- Collaborative and supportive with colleagues
- Excellent presentation skills
- Excellent written and verbal communication skills
- Demonstrated experience in resolving issues, brainstorming, and problem-solving
Additional Information
Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
- Health and Dental
- Life, Accident and Disability Insurance
- Prescription Plan
- Flexible Spending Account
- 401k Plan and Match
- Paid Holidays and Vacation
- Sick Days and Personal Day
*M3 reserves the right to change this job description to meet the business needs of the organization
Recommended Skills
- Account Management
- Brainstorming
- Business Development
- Communication
- Consulting
- Health Care
