Commercial Assistant Property Manager | Regional Office Dallas,TX

Job Summary The Assistant Commercial Property Manager reports to the Vice President of Commercial and supports the property management activities related to the company’s commercial real estate portfolio. Primary responsibilities include tenant relations and customer service to manage tenant retention and satisfaction; assisting with administration of commercial property maintenance, contracted services, expense management, collections and compliance with applicable local, state and federal regulation governing safety. The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include: Appreciating the uniqueness of each individual Communicating openly and with integrity Embracing opportunities Doing the right thing at the right time for the right reasons Duties and Responsibilities: Proactively develops and manages working relationships with both internal (e.g., on-site property management and maintenance, corporate) and external (tenants, vendors, local authorities) stakeholders. Frequently interacts with commercial tenants to address questions, concerns and requests as the primary point of contact for the assigned commercial properties. Obtains guidance from and/or escalates issues to corporate commercial operations management as needed. Inspects the assigned commercial properties regularly to assess and identity potential issues and/or needs for improvement. Monitors, inspects and assesses property attributes to identify potential safety hazards and ensure quality property aesthetics. Works with the commercial team to qualify potential vendors to perform services related to the operation, repair and maintenance of commercial project components for an assigned commercial property, either separately or as part of an allocated service for the entire property. Interprets and enforces commercial leases in consultation with corporate commercial operations management. Assists with the enforcement of policies, procedures and regulations governing the space allocation to tenants. Collaborates with corporate commercial management to monitor the budget of the assigned commercial properties regularly in accordance with established goals to keep expenses in line with the budget. Submits purchase orders to vendors and invoices and all other accounting activities to the Account Payable Department for processing. Assists with the collection of rent and other fees due under the commercial leases; assists with annual reconciliation of operating expenses. Assists with the preparation of annual commercial budgets, including income, expenses and capital improvements in partnership with the residential maintenance and property management representatives. Performs other related duties as assigned to meet the needs of the business. Required Qualifications Two to three years of property management experience required Valid driver’s license from the state of residence required Preferred Qualifications Bachelor’s degree preferred Commercial property management experience preferred Knowledge, Skills and Abilities Knowledge of property management concepts and practices Customer service orientation to anticipate needs and issues, respond effectively and efficiently and resolve conflict diplomatically Relationship management skills Skill and ability to operate independently and as part of a team Knowledge and skills to manage projects, organize, prioritize, and meet deadlines Ability to visual inspects units, grounds, and other aspects of the property to determine adherence to standards Skill and ability to clearly and concisely communicate verbally and in writing Critical thinking and problem-solving skills Computer skills with property management applications (e.g., Yardi) Computer skills with Microsoft Office applications (Word, Excel, Outlook) Ability to travel locally 20% of time for property visits and meetings. Ability to maintain confidentiality and maintain appropriate discretion Physical and Environmental Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Disclaimer Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. MAA is a real estate investment trust (REIT) company focused on providing a high-quality apartment living experience to residents across the Southeast, Southwest and Mid-Atlantic regions of the United States. As an active buyer and developer of apartment communities, MAA is currently the largest owner-operator of apartment homes in the country and is an S&P 500 company listed on the New York Stock Exchange. Currently, MAA owns and operates over 100,000 apartment homes across 17 states and the District of Columbia. We have successfully navigated numerous business cycles, captured significant growth and built an efficient, technology-driven operating platform with an investment portfolio that is uniquely balanced and diversified across markets noted for strong population growth and robust housing-demand dynamics. Our mission at MAA is to deliver superior service and value for our residents, employees and shareholders. We refer to this as creating "A Brighter View" and we are doing it every day. As an employer, we strive to recruit, develop and retain a talented and diverse workforce that mirrors the diversity of our residents and the communities where we do business. Our corporate charity, The Open Arms Foundation, is the heart of our company. Its mission is to provide a home away from home for those who must travel to receive medical treatment. Would you like to learn more about what a day at an MAA Community looks like? Click below to view a quick video from our associates. Property Manager for an MAA Community leads all aspects of community life and above all – quality customer service. The Maintenance Supervisor leads and coordinates the maintenance team through repairs and maintenance of property facilities and apartments. Assistant Property Managers support the operations and financial performance of the community, handle the collections process, and assist with leasing. In other words, they wear several hats! An Apartment Maintenance Technician performs maintenance and repairs to ensure apartments and facilities are in top shape. A special role for an MAA community, a Leasing Consultant supports leasing operations, interactions and communication with residents, and assists with community events and marketing activities.