Experienced Quick Lane Service Advisor

At Mac Haik Austin we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the Ford and Lincoln cars we offer are the highest quality and ideal for your life needs.

Now Hiring

Quick Lane Advisor

The Quick Lane Advisor position interacts with customers to evaluate vehicle service needs, to offer additional needed services and to write up the repair order. The Quick Lane Advisors position is responsible for a high level of customer interaction as well as coordinating repair order completion with the quick lane technicians and parts department.

Skills / Qualities Preferred Include:

• Ability to multi-task effectively
• Strong communication/follow-up skills
• Strong customer service skills
• Ability to stay organized
• Ability to work in a team environment
• Proven track record of maintaining high CSI (customer satisfaction scores)
• Fast learner
• Possess strong phone skills
• Mechanical knowledge is a plus but not required
• Bi-lingual (spanish speaker) is a plus but not required
• Position will require Saturday shifts and is a 5 day work week.
  
  

Essential Duties And Responsibilities

• Set, confirm and prepare for appointments with customers to expedite their service experience.
• Greet customers in a timely and friendly manner and develop customer loyalty.
• Determine vehicle service needs based on customer information and a vehicle walk-around.
• Use a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
• Produce repair orders for customers with full transparency including cost and time estimates.
• Communicate frequently with technicians and parts department to ensure timely completion of work.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Follow-up with customers on the status of their vehicle, based on customer specifications.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving ‘above district’ customer service information “CSI” scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Providing an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Demonstrate superior product knowledge to effectively help customers with service maintenance requirements and warranty information
• Maintain professional personal appearance.
• Complete required training assigned through the company training portal.
• Adhere to consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Haik Automotive group brand.
• Effectively perform duties and responsibilities in a safe manner.
• Other duties as assigned.
  
  

Qualifications

• High School diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to sell a minimum quota according to dealership standards
• Valid driver’s license and acceptable driving record
• Successful completion of pre-employment screening
• Authorization to work in the USA
  
  

Here’s what we offer:

• Medical, dental, and vision insurance plans
• 401(k) Retirement Plans with Company Match
• Opportunities for advancement
• Great culture
• 5 day work week
  
  

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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