Assistant Property Manager (Fluent in Mandarin)

Description

Position at Mac Properties

As an Assistant Property Manager, you will be an integral member of the team that provides an exceptional customer experience for our residents. You will warmly and professionally manage move-in/outs, resident retention initiatives, collections on delinquent accounts, resident communications and escalated maintenance service requests.

This is a first shift availability, required to work Saturdays.

Duties And Responsibilities

• Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of job performance. Project a professional image and demeanor.
• Oversees all move-in processes within the assigned portfolio including scheduling move-in appointments, new resident orientation, accept rent payments, and issuing keys.
• Monitors resident account status, initiate delinquency calls on a timely and recurring basis, deliver 5-day notices for non-payment of rent, and appear in court for evictions cases if needed.
• Oversees all move-out processes within the assigned portfolio, with particular attention to residents who have not moved-out on a timely basis to ensure rent is assessed and that there is no disruption to any new resident move-in.
• Participates in ongoing resident relations including partnering with maintenance to proactively identify building improvements, identifying trends in resident survey scores related to maintenance work orders and move-ins and addresses any outstanding resident concerns.
• Tracks progress, completion, and resident satisfaction on high priority and emergency work orders and service requests within assigned portfolio by contacting residents to ensure resident needs have been successfully addressed.
• High fluency in both English and Chinese Mandarin.
• Performs other related duties and assignments as required.
  
  

Qualifications

• People Person. The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate professionally and through legible writing
• Customer-Focused. Maximizes resident satisfaction by delivering exceptional customer service that consistently exceeds industry standards.
• Highly Organized. Multi-task oriented with the ability to prioritize tasks, think quickly and apply in-depth knowledge of overall property management operations.
• Experience. 3-5 years of previous experience passionately providing multi-family property management service to others.
• Requires strong knowledge of computer and telephone systems. Salesforce experience is a plus.
  
  

Benefits And Perks

• Robust Benefits package including Medical, Vision & Dental Insurance, 401(K) with Company Match.
• 30% Rent Discount for full-time employees.
• Educational Reimbursement.
• Opportunities for professional development and career growth.
  
  

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.

About Mac: We believe that the quality of one’s life is directly related to the quality of one’s home. Since 2002, we have been creating rental homes and investing in neighborhoods for our residents in Chicago, Kansas City, and St. Louis. Our vision is to enable better lives through better homes- for our residents, our communities, and our colleagues.