Team Lead - Collections

Description

Position Summary

This position is responsible for providing active oversight of a team that analyzes and resolves customer trade receivable issues by leveraging data, business knowledge and relationships to support the overall objectives of the Corporate Finance department.

Position Duties/Responsibilities

Primary Responsibilities:

• Analyzes assigned portfolio of customer accounts to prioritize and determine the most effective approach for utilizing resources to accomplish department objectives
• Assists the team in maintaining customer accounts and executing collection activities; serves as a resource to resolve customer issues
• Monitors, maintains and performs collection activities on assigned accounts
• Establishes and maintains relationships with customers and Company employees to timely identify, communicate and resolve customer issues and other discrepancies
• Communicates timely with appropriate levels of management to address potential customer issues and identifies accounts that may require heightened attention
• Organizes and participates in customer meetings
• Monitors and reports established metrics; assists the team in meeting department objectives by proactively adjusting approach to achieve desired outcomes
• Utilizes and analyzes data to identify trends, issues, irregularities and risks in individual customer accounts and assigned portfolio
• Identifies and participates in implementing process improvement initiatives
• Provides direction, supervision and training of direct reports. Establishes performance expectations, provides coaching and feedback, evaluates performance and recommends corrective action.
• Other duties, as assigned
  
  

Required

Position Requirements

• High School Diploma or GED
• At least 5 years of experience in a corporate environment
  
  

Preferred

• Associates or Bachelor’s Degree in business (accounting, finance, business administration, etc.)
• At least 8 years of experience in a corporate environment
• NACM (National Association of Credit Management) accreditation, such as, CCRA (Certified Credit and Risk Analyst) or CBA (Certified Business Associate)
• Experience with data manipulation/analytics tools and Enterprise Resource Planning (ERP) systems
• Supervisory experience
  
  

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer service skills
• Strong multitasking abilities, detail-oriented and self-motivated
• Strong interpersonal skills and ability to manage conflict in a win/win style
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, subordinates and people at all levels inside and outside the organization
• Strong computer and technology skills (Outlook, Word, Excel, and PowerPoint), with the aptitude and ability to leverage data and technology in the performance of responsibilities
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment.
• Ability to work in a fast-paced, results-oriented, deadline-driven environment.
• Good communication skills, including verbal, written and listening skills.
• Solid understanding of business processes and workflows.
  
  

Other Requirements Of Position

• Works under general supervision. Employee acts independently to handle standard problems but usually report on such problems. More unusual problems are referred to a supervisor/manager.
• Major responsibilities typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policies.
• Frequently communicates with customers and coworkers. Occasionally communicates with management.
• Maintains equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents.
  
  

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs. All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.