Customer Service Manager

Position Summary

The Inside Sales Engineer serves as the technical bridge between customers and Maco Bag Corporation's internal teams, combining technical expertise and customer-facing communication. This role supports sales growth by providing customers with accurate product specifications, packaging options, and application solutions, while ensuring timely responses and seamless alignment with Maco Bag's manufacturing capabilities, particularly during product launches.

Supervises

This position does not have any supervisory responsibilities.

Essential Functions

• Provide technical support to customers on product specs, packaging formats, and capabilities.
• Translate customer requirements into manufacturable solutions, ensuring regulatory and quality compliance.
• Lead new product introductions by coordinating sample requests, approvals, and initial production planning through the New Product Introduction process.
• Collaborate with Engineering, Production, and Quality to address customer questions or issues.
• Analyze customer feedback and contribute to root cause investigations and process improvements.
• Proactively identify opportunities for enhancing processes and customer interactions, recommending and implementing improvements to increase efficiency, reduce errors, and elevate overall customer satisfaction.
  
  

Education & Experience

• Bachelor's degree in Business, Engineering, Packaging, or related field (or equivalent experience).
• 3-5 years' experience in technical sales, customer support, or engineering in a manufacturing environment (packaging preferred).
  
  

Knowledge, Skills & Abilities

• Strong technical knowledge of packaging or manufacturing processes.
• Excellent communication skills —verbal, written, and interpersonal.
• Detail-oriented with strong problem-solving and organizational skills.
• Proficient in Microsoft Office; SAP and ISO experience a plus.
  
  

WORK ENVIRONMENT

• Office-based role with occasional visits to the manufacturing floor.
• Light lifting (up to 20 lbs) and walking in a production setting may be required.
  
  

Equal Opportunity Employer

Maco Bag is an equal opportunity employer and a strong advocate of workforce diversity, including minorities, females, individuals with disabilities, veterans, and members of the LGBTQ community. Reasonable accommodations are available for qualified individuals with disabilities.

Maco Bag is committed to providing an inclusive workplace that embraces diversity and ensures equal employment opportunities for all individuals.