Shift Leader

We seek to provide authentic Middle Eastern, fresh and healthy meals, that look great and taste amazing. Consistency is key to our success; we commit to deliver the same excellent service and quality to our customers in all our branches and at any time of the day. 

 Our team is at the core of our success and the key to our growth; we promote and healthy working environment where each individual feels invested in and happy to give their best.

Responsibilities:

The Shift Leader is responsible for leading team members in running an efficient operation, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. 

• Open or close restaurant; complete opening or closing checklist, as applicable 
• Able to perform all POS functions, including opening and closing procedures, comps, voids and transfers, back of house administration (employee creation, menu management, etc.) 
• Ensures that all NAYA drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards 
• Promotes and practices safe work habits through trainings, education, and day-to-day management; Identifies and resolves potential safety hazards; Ensures accidents are documented following proper procedures 
• Resolves team member or customer conflicts through Naya complaint handling procedure Facilitates on-going training and development of current staff; Coach and counsel team members for improved performance, documenting developmental plans as necessary, with General Manager approval 
• Ensures that all team members are educated on NAYA’s products and services Builds morale and team spirit by fostering a work environment where team members’ input is encouraged Assist Kitchen Manager, Assistant Manager & General Manager in delivering performance reviews to all FOH and BOH hourly employees 
• Collaborate with the team during cleaning and closing procedures. These include all the areas of the restaurant such as kitchen dishwashing station, FOH & BOH area. 
•  Ensure everyone follows food and health safety procedures during your shift.

 Essential Functions

•  The ability to speak, understand, read and write in English 
• The ability to comprehend and follow written and verbal directions 
• The ability to understand and perform basic math 
• The ability to work independently or as part of a team 
• The ability to lift at least 50 pounds on a regular basis 
• The ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day 
• Organized approach to projects 
• Adaptable in fast-paced and challenging work environments 
• Able to take and give direction 
• Communicates information effectively and efficiently 
• Able to approach their work with a sense of ownership and work with a sense of urgency 
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business 
• Ability to perform essential job functions under pressure, maintain professionalism when working under stress 
• Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards 
• Polished personal presentation: grooming meets Naya’s standards, as outlined by Employee Handbook 
• Maintains general knowledge of the restaurant, location, transportation, management team, etc. 
• Ability to utilize traditional software programs such as Gmail, Microsoft Office (Word, Excel, Outlook, and PowerPoint), and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system 
• Participate in community events and ensure corporate social responsibility goals of the Company are met 
• Ensure that all staff are compliant with Company’s policies and procedures, as well as city, state and federal laws 
• Attend mandatory meetings including staff meetings, leadership meetings, etc. 
• Complete other duties as assigned by Management