Land Records Clerk (Clerk II)

Description

• Responds to customer inquiries over the phone with exemplary customer service
• Performs various data entry duties as needed
• Researches and retrieves documents using specialized software
• Processes rejected land documents using specialized software
• Reviews and audits PTax and MyDec statements
• Certifies and completes DD-214 discharge papers
• Assists with other projects and performs other duties as assigned or required which are within a reasonable scope of the duties stated above

Education

• High School Diploma or GED

Experience and Skills

• Two (2) years or more of work experience in an office environment or customer service
• One (1) year or more experience with computer operation and data entry
• Strong attention to detail and customer service
• Ability to accurately type 40-50 words per minute
• Comprehensive knowledge of and/or experience with land documents

Core Competencies 

• Communication - ability to effectively and professionally communicate both verbally and in writing to customers, team mates, and supervisor; active listening skills
• Computer Proficiency - demonstrates the ability to use computer equipment and programs; is keyboard proficient
• Influencing Others - utilizes appropriate interpersonal styles to guide and persuade individuals to meet office expectations, accomplish tasks, and follow directions
• Integrity - ability to understand and conduct self in accordance with established policies and procedures related to this position, maintain a high level of personal and organizational values
• Professional Demeanor - exercises ethical behavior in all areas of the job; demonstrates high standards in the completion of all duties, engages in law abiding behavior; behavior on the job enhances the reputation of the office duties
• Stress Tolerance - ability to perform well where pressure or resistance make completing the work difficult; remain productive in times of high stress
• Team Orientation - ability to utilize appropriate communication styles during group and one-on-one interactions; support a goal-oriented group process through cohesiveness and team work
• Team Work - Works with a group of people to accomplish a specific purpose; uses appropriate interpersonal skills to function as a productive member of the group; works within a group to analyze problems or situations, arrives at decisions supported by the group 
• Value of People - ability to treat customers and team mates with dignity and respect

Physical Requirements

The employee may be required to walk or move up to 200 feet from primary desk.  The employee is occasionally required to stand and stoop, kneel or crouch.  The employee may occasionally lift and/or move up to 25 pounds.  Some specific vision abilities are required by this job.  

Qualifications

This description is intended to indicate the kinds of tasks and levels of difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing the duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

Equal Opportunity Employer

Closing Date:  March 23rd, 2024 or Until Filled

If you prefer to submit a paper application, please submit to:
at vljones@madisoncountyil.gov or by mail to: 157 N Main St. Ste. 211, Edwardsville IL, 62025

Visit http://www.co.madison.il.us/jobs for paper application and full posting.

Internal Candidates should apply via Self-Service -> Company Information -> Job Opportunities