Consultant, Client Services

Who We Are

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30 years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

About The Role

Onsite San Diego, CA - Hybrid 3 Days onsite

The Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. Located on-site, this position will work closely with vendors, client hiring managers, and cross-functional teams, utilizing our award-winning software, Magnit VMS to ensure smooth service delivery.

What You Will Do

• CSC is responsible for the day-to-day delivery of Magnit’s products/services
• The CSC must maintain quality client service and day-to-day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
• Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
• Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
• Implement new processes or enhance current processes to strengthen efficiencies
  
  
  

For Payroll desk:

• Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete Magnit VMS records
• Handle critical Employee Relations issues, requesting support and guidance as required
• Resolve and follow-through, in a timely manner, all issues related to the worker
• Escalate to the OM/PM any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.
  
  
  

For Staffing desk:

• Facilitate the fulfillment of temporary requisitions through Magnit’s systems (Magnit VMS) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
• Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
• Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency
  
  
  

What You Will Need

• Bachelor’s degree or equivalent combination of education and relevant work experience
• 3 years of experience in Management Service Provider (MSP) client services, account management in staffing, or full cycle tech recruitment.
• Experience working with VMS platforms preferred
• Experience with contingent workforce programs, staffing vendors, or payroll operations
• Strong working knowledge of Microsoft Office Suite
• Excellent communication and interpersonal skills; ability to build rapport with diverse stakeholders (hiring managers, vendors/staffing suppliers, candidates)
  
  
  

Salary is between $65,000 - $85,000 based on experience and qualifications.

What Magnit Will Offer You

At Magnit,you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!

Magnit will offer you a competitive benefits package, including unlimited PTO, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn’t for you

Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit

https://magnitglobal.com/us/en/company/careers.html

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.

By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.

https://magnitglobal.com/us/en/privacy-notice.html