Teller

Description

GRADE:

FLSA: Non-Exempt

Salary Range

SEGMENT: Operations

LOCATION:

CATEGORY: Full Time

REPORTS TO: Supervisor

SHIFT: DATE: January 23, 2023

Summary

The position of Teller is responsible for performing routine branch and customer services duties; accepts retail and

commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; promotes

business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new

services.

Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.

Essential Duties

• Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.
• Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
• Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
• Issues official checks.
• Assists with night depository duties; logs bags; processes deposits; makes change orders; issues receipts and returns bags to customers.
• Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated.
• Performs safe deposit duties by controlling access and assisting customers.
• Accepts loan and installment payments.
• Balances cash drawer daily and verifies cash being returned to the vault.
• Provides effective customer service and assists in resolving problems within given authority.
• Processes FICA payments, traveler’s checks, ATM deposits, credit ratings, certifications, change orders and deposit slip corrections.
• May assist in opening and closing the vault daily; assists in balancing vault currency and coin.
• Types routine letters reports and forms.
• Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities.