Customer Support Specialist

m a g n u m - ELECTRIC BIKES

About Magnum Bikes

Founded in 2010, Magnum Bikes has been a pioneer in the global e-bike revolution, and has grown from a niche player to becoming one the dominant brands in the category. We are known for our innovation, design, and focus on quality, all of which allow us to produce stunning, premium-quality electric bikes that lead the e-bike market internationally. Ingrained into our mission , Magnum Bikes is re-imagining transportation and paving the way to a green, sustainable future. We are a company for the planet, as well as people, seeking to do our part in technological innovation to bring joy as well as convenience to all who can benefit from the Magnum experience.

Culture

As a company cultivating a culture of diversity, equity, and inclusion is top on our list. Together the Magnum Team forms a powerful and cohesive group of talented individuals overseeing design, manufacturing, importing, inventory management, sales, service and marketing of our products to realize our mission. We care deeply about the professional growth and fulfillment of each and every one of our employees to reach their full potential in our forward-thinking, company culture. Our employees enjoy and take pride in a fast-paced, collaborative, creative, and positive work culture.

Why You’ll Love Working at Magnum Bikes

• We are leaders – Leadership is not limited to our management team. It’s something everyone at Magnum embraces and embodies.
• We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
• We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our retail customers, suppliers, and distributors.
• We are one team – The magic of Magnum Bikes is our people, together making our inspiring goals attainable and driving us to greater heights.

If you’re ready to FEEL THE POWER of Magnum E-Bikes, and jump into a position brimming with excitement, spontaneous company bike rides, and FULL of opportunities for growth, please keep reading.

Responsibilities and Duties

• Inbound and outbound calls for general customer support
• Respond to email inquiries and manage customer support tickets
• Communicate and collaborate with various departments; stay updated on new products, services, and policies
• Build and maintain relationships with dealers accounts and customer accounts
  

• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Qualifications and skills

• 2 years of customer service experience preferred
• High school diploma or equivalent preferred
• Bike Mechanic experience a plus
• Bilingual is a plus
• Highly organized
• Experience in customer service
• Great written and verbal communication skills
• Ability to work independently as well as part of a team
• Self-starter who can find and complete projects
• Positive attitude and willingness to learn
• Understanding of mechanical components of a bicycle a plus
• Zendesk Software familiarity a plus
• Salesforce CRM familiarity a plus
• Must pass post-offer, pre-employment background check
• Have a proven history of reliability and working hard

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Paid Time Off
• Leave Without Pay
• Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, Christmas Day
• Team Building Excursions (like spontaneous company bike rides!)
• Continuing Education Reimbursements
• Annual Bonuses for length of service and performance
• FREE Employee Magnum Bike Checkout (2 at a time)
• FREE Magnum Bike after 3 years of employment
• We will be offering a 401K plan for all eligible employees starting later this year.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Equal Opportunity Employer:

Magnum Bikes is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Magnum Bikes management team is committed to this policy concerning recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Work Remotely

• No

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)