Office Assistant - Radiology Services

At Mahaska Health the Radiology Services Office Assistant is responsible to the department by answering phones, taking messages, greeting patients/clients, managing schedules, reviewing insurance verifications and authorizations, logging procedures, radiology report distribution, and releasing of images to providers and/or patients. Under direct supervision of the department director.

Hours: Full-time – 10:00am – 6:30pm

ESSENTIAL JOB FUNCTIONS:

• Answer phones and take accurate messages in a professional manner.
• Greet all patients/clients, family, caregivers, and/or visitors to the department/clinic in a friendly manner.
• Assist patients/clients, family, and/or caregivers with the completion of all necessary paperwork including, but not limited to medical history, medications, and insurance.
• Handle and respond to imaging requests in a timely manner, acquiring all necessary information.
• Develop effective rapport with referring healthcare practitioners.
• Prepare necessary documentation including insurance verification/authorization, reports/logs, order forms, etc. in a timely manner according to federal, state, and facility-specific rules and regulations.
• Consult with members of the team to help maintain appropriate imaging schedules taking into consideration the needs of the provider, patient/client, family, and/or caregiver. Demonstrate the ability to handle changing schedules of patients/clients.
• Provide appointment reminder phone calls to patients.
• Provide assistance in patient way-finding and transportation as needed.
• Present a positive service-oriented approach with patients/clients, family, caregivers, facility staff, and co-workers at all times.
• Assist with the orientation of new staff, volunteers, and students.
• Monitor office supply inventory.
• Help maintain the cleanliness of the department.
• Demonstrate an ongoing commitment to reducing costs and improving productivity in the department.
• Maintain positive working relationships with the healthcare team, patient/client, family, and caregivers.

JOB REQUIREMENTS:

• High school diploma or general education degree (GED).
• One year of clerical experience preferred.
• Medical terminology training experience preferred.
• Must have a strong background in Word, Excel, Windows, and Outlook.
• Must be able to organize and prioritize work, including working autonomously on assignments/projects.
• Ability to write simple correspondence. Ability to effectively present information in one-on-one settings to patients/clients, family, caregivers, facility staff, and other employees of the organization.
• Ability to manage problems involving a few concrete variables in standardized situations.
• Demonstrate flexibility and willingness to change and learn when necessary for efficient department operations.
• Ability to perform the essential work functions of this job, with or without reasonable accommodations.
• Ability to relate positively, professionally, and cooperatively with others.
• Accuracy and attention to detail are a must.
• Effectively communicate orally and in writing.