Bilingual Customer Service Associate

Job Description

MaidPro of Tampa Bay - a leader in the industry - is offering a full-time opportunity as a Customer Service Representative. Starting pay is $15 per hour. Benefits include 401K matching and Paid Time Off. Bilingual is a MUST for this position. This is not Remote work - you will work from our office at 915 W. Linebaugh Avenue in Tampa.

One Opening for Day Shift (8am to 4:30pm) – 40 hour work week

Two Openings for Night Shift (3pm to 9pm) – 30 hour work week

Our work week is Monday through Sunday with two days off during the week (Saturday and Sunday are required workdays).

As a fast-paced company, this position is not your typical customer service environment. We are looking for an energetic professional with excellent multitasking skills. Bilingual is a MUST for this position.

You can also apply in-person at our office, M-Sat between 9a and 3p: 915 W. Linebaugh Ave., Tampa, FL 33612. Our telephone and text # is (813) MAID-PRO

Customer Service Representative Skills:

- Fully Bilingual (English and Spanish) a Must

- Excellent oral, written and interpersonal communication skills

- Solid knowledge with Microsoft Office applications such as Outlook, Excel, Word, etc.

- Must work weekends - Shift is Monday through Sunday with two days off during the week.

- Office hours are 8am - 9pm. Shifts are 8 hours increments

- Start hourly rate: $15 per hour. Raises thereafter based on merit.

- Must have a car available every day to run errands as needed (gas expense will be reimbursed)

- Fast learner with high levels of integrity, discretion and confidentiality is a MUST

- Ability to successfully multitask and prioritize various projects at the same time

- Must be able to work well with a variety of people without creating or being a part of gossip or friction. A team player attitude is essential.

Customer Service Representative Job Duties:

- Attracts customers by answering product and services questions
- Maintains customer records by updating account information
- Maintains customer accounts accurately by processing customer orders and payments correctly
- Contributes to team effort by accomplishing related results as needed
- Conducts outbound sales and customer service calls as requested
- Assists all customers with inquiries and concerns in a professional and friendly manner both on the telephone and in person.
- Follows and maintains Quality Assurance Standards as issued by the company
- Must report directly to shift managers
- You may be required to assist 'in the field' with quality control checks
- You will be required to sign a confidentiality agreement

Qualifications:

- High School Diploma or general education degree (GED)
- One to Two years previous customer service experience preferred
- Basic computer skills
- Ability to communicate effectively with the public in a professional and courteous manner
- Posses sound numerical proficiency
- Excellent work ethic and the ability to handle cash, checks and credit cards responsibly
- Ability to remain calm under pressure
- Ability to sit for long periods of time
- Valid Driver's License (as mandated by the state and location) and a good Driving History required
- Must have a car available every day to run errands as needed (gas expense will be reimbursed)

MaidPro of Tampa Bay is a National Franchise with headquarters located in Boston. Our office in Tampa is 24 years old. We are licensed, bonded and insured. We are an accredited member of the Better Business Bureau with an A rating. We are a multiple recipient of the Angie's List Super Service Award.

You may also apply: IN PERSON, Monday through Saturday from 8a to 4p

We are located at: 915 W. Linebaugh Ave., Tampa, FL 33612. Telephone or Text: (813) MAID-PRO

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Shift:

• Day shift
• Night shift

Experience:

• Customer service: 1 year (Required)

Language:

• Fluent English and Spanish (Required)

License/Certification:

• Drivers License (Required)

Work Location: In person

Salary : $15 - $19