What are the responsibilities and job description for the Assistant General Manager position at MainStay Suites?
The Mainstay Suites in Fargo is looking for a dynamic experienced individual in hotels that wants a future in the hospitality industry.
ASSISTANT GENERAL MANAGER JOB DUTIES & RESPONSIBILITIES
- Deliver outstanding guest service and financial performance
- Support the General Manager to ensure staff receives proper training for each position, including safety training and standard operating procedures
- Directly oversee Front Office activities
- Inspect guests' rooms, public access areas, and outside grounds for cleanliness and appearance
- Answer patrons' complaints and resolves problems to maintain Guest Satisfaction
- Assist the General Manager with resolving employee issues
- Ensure bank deposits are made daily, including weekends and holidays
- Audit daily reports and processes monthly reports
- Order supplies and equipment as needed and in accordance with company procedures
- Maintain excellent communication with all employees
- Cover shifts in all departments as needed to ensure coverage
- Complete other duties as assigned by the General Manager
Required Skills and Experience
- High school diploma or GED required
- A minimum of one year experience in guest service position, such as Front Desk, at a hotel is preferred
- Highly energetic and motivated individual
- Must have strong leadership skills
- Excellent interpersonal and communication skills with strong customer/client focus essential
- Self-Starter with ability to work independently and as a team
- Strong problem-solving skills
- Excellent written communication skills
- Ability to work in a fast-paced, high pressure environment
- Ability to shift and manage multiple priorities
- Results driven focus and ability to work through to completion in a timely manner
- Adaptable to change
PAY : DOE
Health, dental and vision insurance benefits.
PTO accrual from day one and 401k
Hotel discounts nationally
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