What are the responsibilities and job description for the Front Desk Receptionist position at Mainstay Suites?
A Hotel Receptionist, or Front Desk Officer is responsible for welcoming guests and acting as their first point of contact. They log issues or requests and pass them to the correct member of staff, provide information and advice to guests and act as ambassadors for the hotel.
Hotel Receptionist duties and responsibilities
Hotel Receptionists undertake a range of activities in a typical working day, and their duties include:
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Answering phones from prospective customers and guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
- Preparing room bills and ensuring prompt payments
- Checking guests out, taking payments and returning deposits
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $12 - $14