What are the responsibilities and job description for the Online Banking Specialist position at Mainstreet Bank?
Description
- Provides exceptional customer service and technical support for the Bank's electronic banking products and treasury management services to include ACH, wire transfer, online and mobile banking, merchant services and credit cards.
- Provides support to our consumer and business customers as well as retail and lending departments.
- Verifies and reconciles electronic banking transactions such as remote deposit capture, mobile banking and incoming ACH transactions to ensure the accuracy and adherence to policies, procedures, and bank regulations.
Requirements
- Minimum 3 years related banking experience.
- Basic deposit product knowledge.
- Familiarity with electronic banking products, services and regulations.
- Strong knowledge of relevant bank regulations and the card payment industry
- Strong computer skills.
- Strong customer service skills.
- Ability to multi-task and work in a fast-paced environment.
- Detail oriented and well-organized.
- Ability to learn and be proficient with the Bank's core system with knowledge of Jack Henry preferred.
Must be able to work flex hours up to 8pm and have evening availability.
At MainStreet Bank we strive to bring talented, team-oriented individuals on staff to meet and exceed our customers' needs. MainStreet team members enjoy a friendly working environment, opportunity for personal and professional growth, generous benefits and access to resources for improving their well-being.
For more information visit our website at www.mstreetbank.com.
MainStreet Bank is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.
