What are the responsibilities and job description for the Customer Support Representative position at Major Waste Disposal Services?
Summary: The Customer Support Representative (CSR) provides a high level of customer service in a small office environment. As the first point of contact for our customers, the CSR provides effective problem resolution by combining technical knowledge and empathy with unsurpassed relational skills in order to “delightfully satisfy” our customers.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answers telephone calls using the proper enthusiastic greeting.
- Listens to client’s issues and clarifies the question or problem the client needs to find a resolution.
- Provides information necessary to resolve client’s inquiry or problem.
- Explains information in layman’s terms so that the client understands the information.
- Demonstrates a high degree of empathy and validation and applies customer service techniques to de-escalate situations where the caller is extremely upset.
- Filing
- Researches information using software on what areas vehicles are in.
- Logs all details into the system using proper notation during the call.
- Add new customers into program
- Maintains excellent attendance and punctuality and adheres to schedule
- Helps customers in office with payments toward their account; greets customer cheerfully
- emails customers / responds to emailed customer inquiries
Knowledge, Skills, & Abilities:
- Ability to provide effective leadership in all aspects of position.
- Excellent written and verbal communication skills.
- Must be dependable and maintain excellent attendance and punctuality
- Strong analytical skills and problem-solving skills.
- Ability to keep up with changes in information and routing to help customers correctly
- Ability to grow with changing demands of the position and the company.
- Strong computer skills, including Word, Excel, Outlook, and Power Point.
- some Call center experience or type of customer service experience
- ability to add and subtract and multiply for correct payments and adjustments to accounts for final or changed invoices
Job Type: Full-time
Pay: $18.00 - $20.22 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Customer service: 2 years (Preferred)
Ability to Commute:
- Painesville, OH 44077 (Preferred)
Work Location: In person
Salary : $18 - $20