What are the responsibilities and job description for the Hourly FOH Supervisor position at MaKiin Concepts?
Benefits:
- Employee discounts
- Free uniforms
- Training & development
About Us:
Makiin Concepts Hospitality Group is a multi-concepts company based in Houston, Texas. We are an innovative and growing restaurant group. We are looking for an individual who is creative, ambitious, and passionate about food.
Makiin Concepts Hospitality Group is a multi-concepts company based in Houston, Texas. We are an innovative and growing restaurant group. We are looking for an individual who is creative, ambitious, and passionate about food.
Our mission is to illuminate the unknown, celebrate the overlooked, and transport you to the heart of captivating stories waiting to be unveiled. We are dedicated to immersing our guests in an extraordinarily full Eastern culture experience that transcends the boundaries of traditional food and accommodation.
This upscale restaurant is seeking a Hourly Service Manager. We are searching for an outgoing and qualified professional who is motivated by results. Our managers and chefs work as a team to provide an outstanding dining experience for our guests.
Our work environment includes:
- Innovative and passionate group of people that love food.
- We take pride in our employees’ work ethics and creativity.
Key responsibilities:
- Responsible to hiring and maintain staff for top service quality
- Institute ongoing training programs for making sure that the highest quality service standards are being obtained, including developing new training materials
- Responsible to organize & conduct pre-shift as well as other meetings communicating pertinent information to the staff, like house count menu changes, customer feedback, and improvement opportunity
- Responsible to schedule direct staff in their work assignments
- Interact positively with guests promoting services; resolving problems to the satisfaction of involved parties
- Responsible to answer telephones, coordinate customer request, resolve conflicts, and manage reservations
- Work with owner to organize special events in the restaurant and offsite
- Maintain rapport with all teams and help drive the Makiin hospitality culture
- Ensure proper operating process are in place and followed
- Responsible to monitor as well as take action to make sure food quality service standards are met
- Responsible to verify temperatures, judge appearance as well as the taste of products check preparation methods to define quality
- Responsible to give guidance towards improvements make necessary adjustments for consistency
- Review staff time clock and ensure accuracy
- Maintain key KPI of restaurant food cost, labor cost and sales
- Responsible to manage and maintain an online ordering system
- Adhere to all safety and sanitation regulation per company’s standard and health code
- Manage restaurant reputation - including responding to web inquiries, and reviews on OpenTable, Yelp, Popmenu, Google Business, and UberEat
- Manage restaurant operating processes, POS system, online ordering system, inventory
Requirements:
- Minimum of 2 years’ experience in restaurant.
- Excellent leadership, communication, and problem-solving skills
- Ability to remain calm and professional in high-pressure situations
- Strong customer service mindset and the ability to handle customer complaints effectively
- Knowledge of health and safety regulations and licensing requirements for restaurants
- Excellent organizational and time management skills
- Ability to work evenings, weekends, and Holidays as required
- Must be eligible to work in United States
- Must agree to a background check
Experience level:
- Experience in managing a team of 25 employees
- 2 years’ experience as restaurant
- Working knowledge of business and software
- Working knowledge of POS and inventory systems
- Wine and liquors knowledge is a plus
Job Type: Full-time / Part-time
Pay: $18-$20 / hour
Pay: $18-$20 / hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Night shift
- Evening shift
- Holidays
- Full Availability
Shift:
- 10-11 hours shift
Work Location: In person
Salary : $18 - $20
Hourly Supervisor
Freddy's Frozen Custard & Steakburgers -
Richmond, TX
FOH
Walk-On's Spring -
Spring, TX
