What are the responsibilities and job description for the Service Writer position at Malloy Electric?
A Service Writer/Estimator maintains accurate and on-time reports and evaluations relative to the service shop’s operation within the company. Assure that all changes related to work orders are posted properly and processed in a timely manner. Our service writers must conduct themselves in the presence of customers in a manner that promotes the image of our company.
Duties and Responsibilities:
- First point of customer contact regarding repair.
- Open work orders as directed and maintain control until closed and invoiced.
- Generate formal repair quotes for various bid jobs.
- Answer incoming customer calls, concerning incoming repairs, giving status updates on work orders, and explaining options available for repair or replacement.
- Maintain a high level of customer service by addressing all the customers concerns.
- Account for all material to be used in work order projects.
- Monitor back orders and machine work for timely repairs and meeting customer requirement dates.
- Notify shop of approved repair or replacement.
- Follow all guidelines set up in the service department.
- Coordinate with the shipping department for timely return of completed repairs and replacements.
- Additional duties as assigned.
Qualifications and Job Requirements:
- High School Diploma or equivalent, 2-year technical degree preferred.
- Mechanical aptitude.
- Basic math skills.
- Safety minded.
- Strong organizational ability.
- Problem solving skills.
- Good computer skills.
- Understanding of mechanical/technical terms.
- Strong phone and email communication skills.
- Ability to lift 50 LBS.
- Ability to work well with others under pressure and in a team situation.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Day range:
- Monday to Friday
- No weekends
Shift:
- 8 hour shift
- Day shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $20 - $25