What are the responsibilities and job description for the Host position at Mambo Seafood Restaurants?
Come join the team!
Mambo Seafood is a high-volume iconic Houston restaurant brand that has been in business since 1996. Mambo has 12 restaurants in the Greater Houston area, one location in San Antonio, and one franchised operation in the Rio Grande Valley. Mambo Seafood is poised for rapid growth!
Summary
The Host is responsible for providing a warm and inviting restaurant environment for all guests. The Host works alongside the service and support staff to provide a great dining experience for all guests.
The Host is responsible for providing a warm and inviting restaurant environment for all guests. The Host works alongside the service and support staff to provide a great dining experience for all guests.
Essential Duties & Responsibilities
- Maintains a professional and welcoming attitude at work and practices the Company service principles.
- Opens front door for guests and welcomes guests as they enter the restaurant.
- Seats guests and controls the seating flow to ensure proper tickets times from the kitchen.
- Seats only complete parties or parties with at least 80% of the total number of the party.
- Uses technology to effectively manage wait times and alert guests of table availability.
- Responsible for thanking guests as they leave the restaurant.
- Maintains presence at host station except when performing duties that require leaving the station.
- Maintains cleanliness of host station and front entryway.
- Serves as first and last impression of restaurant to our guests.
- Additional opening and closing side work related job duties and other duties as assigned.
Qualifications
EDUCATION & EXPERIENCE
EDUCATION & EXPERIENCE
- High school diploma or general education degree (GED) preferred.
- Ability to speak, write and understand simple instructions in English.
- Spanish-speaking is a plus, but not required.
- Must have a Food Handler Certificate.
- Must be a team player and customer-service oriented.
- COMPUTER SKILLS
- Familiarity with point of sales (POS) system preferred.
- Basic computer skills are a plus.
Physical Requirements
- Stands and walks on uneven, slippery, and/or wet surface for at least 8 consecutive hours.
- Speaks and listens in-person to staff and customers for at least 8 consecutive hours.
- Speaks through radio and listens through earpiece for at least 8 consecutive hours.
- Clearly observes customer service in the dining room from up to 100 feet.
- Performs moderately strenuous activity for at least 8 consecutive hours.
- Routinely lifts, stoops, kneels, bends, pushes, and pulls up to 25 pounds, and reaches overhead.
- Performs other physical requirements necessary to perform duties and responsibilities.
Working Environment
- Moderate noise, fast pace, high customer traffic and ability to tolerate cleaning solutions regularly.
We offer the following benefits:
- Professional work environment
- Training and Development
- Flexible hours
- Employee Perks
- Free health insurance
- Dental benefits available
- Competitive pay
- Meal discounts and more!
Mambo Restaurants is an Equal Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, sex, age, religion, national origin, disability, or any other characteristic protected by law.