What are the responsibilities and job description for the Dispatcher/CSR position at Manatee Air Heating & Cooling, Inc.?
Manatee Air Heating & Cooling, Inc. specializes in providing indoor air quality services and products for residential and lite commercial applications. The company is renowned for its honesty and reliability, and aims to deliver outstanding service to its customers. Located in Bradenton, FL, Manatee Air Heating & Cooling, Inc. is committed to ensuring comfort and quality for its clients.
This is a full-time on-site role for a Dispatcher/Customer Service Representative (CSR) located in Bradenton, FL. The Dispatcher/CSR will be responsible for answering calls, scheduling service appointments, dispatching technicians, and providing excellent customer service. The role involves coordinating with customers and technicians to ensure timely and efficient service delivery. Additional tasks include maintaining accurate records of customer interactions and transactions, addressing customer inquiries, and resolving service issues.
- Experience in customer service and dispatching roles
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Proficiency in using computer systems and software related to dispatch and scheduling
- Problem-solving skills and ability to handle difficult situations with professionalism
- Knowledge of the HVAC industry is a plus
- High school diploma or equivalent; further education is advantageous