PUBLIC SERVICE SPECIALIST I

General Information

Department Public Service

FLSA Non-exempt

SMSC No

At will No

Job Description Summary:

Under the direction of the Director – Public Service and Exemptions and the direct supervision of the department Lead, the Public Service Specialist I responds to customer inquiries and is responsible for accepting and processing homestead and portability applications.

Education / Experience Requirements

Graduation from an accredited high school or possession of an acceptable equivalency diploma.

Prior clerical and/or customer service experience in an office environment is preferred. This is an entry-level position.

Equivalent combinations of education and experience may be considered.

Job Duties and Essential Functions

The Job Duties illustrated are intended only as examples of the types of work performed by incumbents assigned to the classification. Omission of specific duties does not exclude them from a position if the duties are similar, related or are a logical assignment of the position.

• Provide counter and telephone service to members of the public through courteous interaction and knowledgeable assistance of the homestead application process, as well as basic inquiries to the office
• Verify and process most homestead and portability applications through manual data entry to computer-based property records, as well as the on-line homestead exemption application filing system
• Research information using computer-based data and respond to public inquiries in person, by telephone, fax and/or by mail and email correspondence
• Provide switchboard relief as assigned
• Scan and file departmental documents in an accurate manner as required
• Perform other related work as assigned

Knowledge / Abilities / Skills

Public Service Specialist I is expected to acquire knowledge and demonstrate skills reflected below within first six months of employment.

• Basic knowledge of state requirements, laws, county ordinances, rules and regulations related to the Property Appraiser’s Office
• Ability to perform accurate data entry to property records
• Ability to read, interpret, and understand basic legal documents
• Skilled in the use of computer, spreadsheet and word processing software
• Effectively and efficiently operate office switchboard
• Ability to sit at a desk, view a display screen and perform data entry for extended periods of time
• Ability to stand at a counter to assist the public for extended periods of time

Licenses / Certificates / Registrations

• None required

Working Conditions

• Indoor office environment
• Considerable contact with the public both in person and by telephone communication
• Conditions include standing at a counter to assist the public for extended periods of time

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

Salary : $40,000