What are the responsibilities and job description for the Americas - Guest Service Agent position at Mandarin Oriental?
A Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests.
It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The incumbent will be providing various services and products to the guest and must always be representative of the brand.
The Front Desk Agent reports directly to the Room Division Manager and Front Desk Managers.
It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The incumbent will be providing various services and products to the guest and must always be representative of the brand.
The Front Desk Agent reports directly to the Room Division Manager and Front Desk Managers.