What are the responsibilities and job description for the Service Advisor position at Mangino Chevrolet Buick GMC?
Employer Information
Organization Name: Mangino Chevy
Salary Range: $75,000-$1000,000/year
Purpose:
Act as a leader and point person in the service department, for both customers and co-workers.
Benefits
Customer Service - Knowledge of principles and processes for providing exceptional customer service. This includes meeting quality standards for services, and evaluation of customer satisfaction.
Job Tasks
Basic Skills
Body Positioning
Operating Vehicles
Organization Name: Mangino Chevy
Salary Range: $75,000-$1000,000/year
Purpose:
Act as a leader and point person in the service department, for both customers and co-workers.
Benefits
- Health insurance-- multiple options
- Dental insurance
- Vision insurance
- 401k retirement
- Paid sick leave.
- Group Life Insurance
- Long-term Disability Insurance
- Optional Aflac Supplemental Insurance
- Generous Holiday Bonus
- Great Company Cultur
- No minimum education requirement
- Customer service experience preferred
- Valid Driver’s License
- CDK operating system knowledge a plus
- Mangino Chevrolet will provide training for this position
- Automotive industry experience is helpful, but not required
Customer Service - Knowledge of principles and processes for providing exceptional customer service. This includes meeting quality standards for services, and evaluation of customer satisfaction.
Job Tasks
- Responsible for the oversight of the Service Drive Lane, ensuring a smooth flow for customers and technicians.
- Provide top notch customer service, ensuring that customers receive prompt, effective, courteous and friendly service.
- Assume responsibility for the customer's experience by going above and beyond to provide exceptional service to the customer, leaving a positive and lasting impression of the dealership overall.
- Contribute daily to the success of a fast-paced and ever-changing environment, through impact decision making and customer experiences.
- Provide top-to-bottom support to all customers when handling inquiries, to assure customers that inquiries will not be mishandled.
- Responsible for efficiently distributing work between all service technicians to make certain that their daily time inventory is sold to customers on a consistent basis.
- Regularly use information from the service technicians to answer customer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist as needed in diagnosing vehicle problems; order parts and tools necessary for related repairs.
- Oversee the administration of warranty claims while acting as a guide for others in the service department who may need to process warranty claims.
- Reinforces company policies and adheres to company standards.
- Regularly uses company training to successfully execute daily job responsibilities.
- Encourages compliance with applicable laws and regulations.
- Manage other service department employees as needed.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- All other work related duties as assigned.
Basic Skills
- Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Mathematics - Using mathematics to solve problems.
- Organization - Able to organize daily work for efficient completion.
- Speaking - Talking to others to convey information effectively.
- Time Management - Able to work in a way that maximizes work hours.
- Coordination - Adjusting actions in relation to others' actions.
- Service Orientation - Actively looking for ways to help.
- Customer Service Skills - Successfully assessing customer needs and providing appropriate service to meet those needs.
- Communication - Ability to clearly inform others of information in an effective and friendly manner.
Body Positioning
- Regular standing
- Regular using hands to handle, control, or feel objects, tools, or controls
- Regular walking
- Regular contact with others
- Face-to-face discussions
- Telephone
Operating Vehicles
- Drive customer vehicles to appropriate lot location or repair position
- Obtain information from customers, teammates, and supervisors
- Read schematics
- Read technical instructions
- Read vehicle manufacturer's specifications
- Read work order and/or instructions
Salary : $75,000 - $1,000,000