Referral Specialist

Job Title: Referrals Specialist (Bilingual English/Spanish)

Location: San Ysidro, CA (Onsite)

Duration: Temporary to hire (contingent on performance and business needs)

Pay: $20 - $25 per hour (Depending on Experience)

Position Overview:

Manpower is partnering with a client to find a dedicated Referrals Specialist. This role involves efficiently managing, processing, and following up on e-faxes in referral folders while maintaining high standards of quality and accuracy.

Key Responsibilities:

• Process e-faxes promptly with careful attention to quality, accuracy, and completeness, ensuring tasks are finished within set timelines.
• Screen incoming e-faxes, upload documents to the EHR system, notify referring providers, update referral records, and follow up as necessary. Forward copies to the Health Information Systems (HIS) department.
• Respond to inquiries regarding the status of faxes by evaluating and assessing the situation, and providing regular, clear updates.
• Close referral loops by reviewing the referral log weekly to confirm patients attended their specialist or consultation appointments.
• Update referrals with the date and time of appointments and document attendance. Follow up with specialists or facilities to request visit notes or results to be e-faxed within five business days of the visit, as needed.
• Display professionalism in both verbal and non-verbal interactions.
• Actively listen to internal and external customers, addressing their needs with accountability and responsiveness.
• Seek diverse perspectives and take them into account in decision-making.
• Meet agreed-upon deadlines and maintain punctuality and preparedness for work.
• Use sound judgment, take responsibility for decisions, actions, and overall performance.

Additional Responsibilities:

• Adhere to departmental policies and procedures.
• Exhibit and promote behavior that aligns with the organizations core values and ethical standards.
• Enhance professional growth through participation in training programs, workshops, and meetings.
• Attend and actively participate in meetings and committees as required.
• Work collaboratively with team members to achieve shared goals.
• Foster a culture of inclusivity and teamwork by encouraging group participation.
• Take initiative to improve processes, identifying root causes, and focusing on solutions.
• Perform other related tasks as assigned.

Qualifications:

Experience and Skills:

• Bilingual (Spanish/English) with strong verbal and written communication skills in both languages.
• At least 6 months of experience in a healthcare setting, including front and back office or referral authorization experience.
• Familiarity with health plan eligibility, coding, data processing, and relevant programs is a plus.
• Basic knowledge of medical terminology and proficiency with computers.
• Typing speed of at least 35 wpm.
• Ability to multitask and respond to patient needs effectively.
• Strong team player, willing to collaborate with others.

Education:

• High School Diploma/GED, or at least 3 years of relevant experience in lieu of a diploma.

Certifications/Licenses:

• Valid CA driver’s license with access to an insured vehicle.

Other

• Pre-employment checks, including I-9 verification, physical exam, background check, reference checks, new hire orientation, and pre-employment PPD testing.