Queue Coordinator

Secure our Nation, Ignite your FutureJoin our dynamic and inclusive team at ManTech International Corporation, a leading organization in the industry, where we prioritize the well-being of our employees. At ManTech, you will have the chance to contribute to national security while working on cutting-edge projects that provide growth opportunities.We are currently looking for a dedicated Queue Coordinator to join our team in Annapolis Junction, MD or San Antonio, TX. As a motivated professional with a focus on customer satisfaction and long-term career growth, you will play a vital role in our mission.Responsibilities include, but are not limited to:SHIFT-- 2:00pm – 10:00pm Locations: Annapolis Junction, MD or San Antonio, TXReview, assign, reconcile and support the management of service tickets throughout their lifecycleProvide technical assistance and telephonic support for Remote Monitoring to Intel CustomersHelp coordinate with IT service providers and communicate outages and plans for recoveryHelp provide technical assistance and support for Workflow Management servicesCommunicates with technicians to determine task assignmentsCoordinates with Site Leads and Regional Managers on ticket prioritization and assignmentsConducts database research to support ticket requirementsFollows up with other work centers to ensure task completion and task assignmentMonitor and support ticket workflowsOther duties as assignedPosition RequirementsBachelor’s Degree and 2 or more years of relevant experience, Associate's Degree and 4 or more years of relevant experience, High School and 5 or more years of relevant experience1 or more years of experience with ServiceNow1 or more years of experience/understand with WorkflowsSecurity Requirements:An Active TS/SCI with Polygraph clearance is required to be considered for this positionPhysical Requirements:Must be able to remain in a stationary position 50%Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentationsWorking with DataMove about freely in a laboratory settingRepetitive MotionsFor all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.

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