Superintendent

Job Title: Superintendent

Department: Production

Business Unit: Custom Division

Market: Lake Charles

Reports to: Division Director

General Summary: Manage subcontractors to deliver homes of the highest possible quality, on

schedule, within budget, per specification and with highest possible customer service and

satisfaction.

KPIs (Key Performance Indicators):

1. Budget – completing the home within budget

2. Scheduling – completing the home within expected time

3. Customer Satisfaction – customer satisfaction of greater than 85% (via GuildQuality surveys)

4. Processes/Effectiveness – follow all processes and procedures during construction and

interactions

Budget

• Deliver homes on budget or under budget
• Monitor job budget throughout construction including updating costs through VPOs
• Approve vendor invoices of trade partners
• Consult with leaders, architects and owners on design issues and change orders

Scheduling

• Deliver homes on schedule or ahead of schedule
• Update job progress using the scheduling software
• Schedule and complete walk throughs within one week and obtain customer approval
• Inspect all phases and supplies through construction schedule
• Motivate, coordinate, direct and schedule subcontractors and suppliers to achieve the level of

quality and top performance required to meet company objectives

Customer Satisfaction

• Actively develop a healthy customer-builder relationship
• Regularly update customers on home progress and set expectations
• In customer interactions, display awareness of construction detail to ensure delivery of homes that

meet customer expectations

• Work in cooperative ways with customers or realtors, solving, anticipating and preventing problems

Processes/Effectiveness

• Learn and follow checklists for inspections, quality control and standard operating procedures
• Maintain a clean site with adequate and professionally represented “on site” construction facilities
• Comply with all governmental regulations related to the construction of homes within a respective

jurisdiction

• Build high quality homes through the management of and relationships with trade partners that are

compelled to comply with contracts for service

Basic Qualifications

• High school education or equivalent
• 3-5 years construction or residential building experience, preferably new home construction

Physical demands

• The physical demands described here are representative of those that must be met by an employee

to successfully perform the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger,

handle, feel, and talk or hear. The employee is occasionally required to stand, walk, reach with

hands and arms, stoop, kneel, crouch or crawl.

• The employee must occasionally lift and/or move up to 100 lbs. Specific vision abilities required by this

job include close vision, and ability to adjust focus.

Technical knowledge and skills

• Stays up to date on the basic concepts and methods used by trade partners including plumbing,

electrical, and HVAC

• Is knowledgeable of all governmental regulations related to the development of land or construction

of homes within a respective jurisdiction

General assessment skills

• Offers suggestions and/or ideas for change in a respectful and knowledgeable manner
• Exudes honesty and integrity within a professional image
• Demeanor is steady and consistent
• Presents Manuel Builders in best possible light
• Obtains and passes on relevant information to others who should know
• Excellent written and verbal communication skills
• Must be professional and polished in appearance and speech

Work environment and schedule:

• Normal business hours: Monday - Thursday (7 am – 5 pm); Friday (7 am – 12 pm)
• Periodic night and weekend work may be necessary
• Serves all markets in the Company