What are the responsibilities and job description for the Business Banking & Consumer Support Specialist I position at Manufacturers and Traders Trust Co?
Overview: Provide operations support to various areas of Business Banking and Consumer Collections. Perform data-entry, and system maintenance, so that the supported team has the most up-to-date information on accounts. Primary Responsibilities: Perform data entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles). Prepare/mail letters to attorney/trustee, customers, vendors or other third parties. Process debt validations; create up to three response letters to customers disputing responsibility for a loan, along with providing documentation of the debt and track status. Prepare Reaffirmation Agreements with supporting documents and mail to attorneys. Prepare Proof of Claims (POC’s) for submission, including supporting documentation. Assist in creating payment coupons and G/L tickets from trustee disbursements, arranging overpayments to be sent to trustee. Prepare attorney referrals and assign to designated attorney. Assigns matter number to case in preparation for billing/payment. Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts. Prepare, send and track claim forms. Perform skip tracing. Prepare ticket work to allocate funds received, to ensure payment of expenses. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: This position has no customer contact or direct contact with attorneys; mostly email correspondence with attorneys and/or other external vendors. Education and Experience Required: High School diploma/GED plus 1 year related experience. Proficient PC skills including word processing, spreadsheet and email software. Education and Experience Preferred: Associate’s degree. Knowledge of M&T Bank systems. Location Getzville, New York, United States of America At M&T Bank, we make a difference in people’s lives. For more than 160 years, we’ve been providing our customers with guidance and financial solutions, leading our communities through challenges and growth opportunities, and empowering our employees to build purpose-driven careers. Our talent and culture set us apart. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while supporting the growth and development of all team members. At M&T, we are a talent and people driven organization. Take a peek inside M&T’s Human Capital Report to learn how it feels to be one of our 17,000 employees. We are constantly renewing. Our future success relies on our ability to understand what’s important to our customers and use that understanding to build new and innovative customer experiences. We support our employees every step of the way. Competitive compensation Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO 401(k) match at 5% with options for Roth and discretionary employer contributions A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts We need you. Are you ready to join us? Apply today to start the journey. If you are unable to apply through this site due to technical issues or are in need of an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.
