Loan Administration Specialist II

Overview: Responsible for monitoring the controls for Loan Administration that are in place within Credit policy as they apply including but not limited to; Annual Reviews, Audit Confirmations, Credit References, and daily requests from the Business line. Additional responsibilities may include procedure writing and the handling of moderate process escalations. Primary Responsibilities: Act as SME and a point of contact for associates and escalations. Conduct quality reviews on documentation received from the Business. Complete exception processing and research; resolve complex issues. Participate in the planning and implementation of new processes. Proactively seek out process improvements. Monitor the receipt of Annual Reviews submitted by the line each day and ensure proper completion and documentation per policy. Analyze financial statements received for Business banking and Commercial clients and ensure they meet Policy requirements. Complete Audit confirmation request’s received from CPA’s on behalf of our clients. Responsible for completing Credit reference requests. Monitor multiple general email boxes and respond and resolve requests where applicable. Data entry into commercial and department systems with the highest degree of accuracy. Clear understanding of department processes and procedures. Pull documents and research information for yearly bank exams. Meet production standards and goals set forth. Perform other assignments as requested by management. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: Works under general supervision and exercises reasonable judgment in performing duties. Regular interactions with internal contacts within the Loan Administration department and with various other M&T business lines. Considered an SME. Trains peers on new policies and procedures and presents ideas to improve processes and workflow. Supervisory/ Managerial Responsibilities: Not Applicable. Education and Experience Required: Associates degree and a minimum of 2 years relevant work experience or in lieu of a degree a combined minimum of 4 years higher education and/or relevant work experience. Previous coaching or training experience. Demonstrated verbal and written communication skills, with the ability to interact professionally with internal and external partners. Personal computer skills required with the ability to learn software programs and mainframe applications (PC knowledge and multi-screen management required). Effective problem solving ability. Education and Experience Preferred: Bachelor’s Degree. 2 years Commercial, Business banking or Credit experience. Experience utilizing commercial and/or Business banking systems. Detail oriented. Work well within a team environment. Prior procedure writing experience. Location Buffalo, New York, United States of America