What are the responsibilities and job description for the Bilingual Call Center Representative position at MAP?
We are immediately hiring for Full Time, Bilingual Customer Service Representatives to join our 3rd shift team of incredible people!
Directors' Choice is accepting applications for Inbound Call Center Representatives servicing a large client base. We are looking for motivated and performance-driven people. More importantly, we are looking for the RIGHT people to fill these unique and important positions.
We answer incoming phone calls for our clients. We professionally greet callers, provide and request required information, document information and transfer incoming calls or take messages as necessary. We also relay and route critical messages to on-call personnel by prioritizing emergency calls, paging individuals to inform of emergencies and utilizing call center tools to ensure the right person receives the right message at the right time. Again, we provide INBOUND customer support only - we are not a telemarketing center.
We have Full Time positions available and are seeking friendly, competent individuals with great attitudes! Full time hours are 40 hours weekly. Our jobs require people that are very detail oriented. We handle calls for a large number of accounts and so there is always a lot of activity and new challenges to face and resolve daily!
We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion.
We provide paid-training, great on-going support and health and dental benefits/RRSP upon completion of probation.
The Essential Duties of our Representatives are:
- Obtain customer information by answering telephone calls, interviewing callers and verifying information.
- Document all necessary and needed information.
- Follow all required processes and procedures.
- Attend and successfully complete required Call Center training.
The Skills and Qualifications we look for are:
- Demonstrated verbal and written communication skills (English/Spanish), specifically: spelling, grammar and diction.
- Use professional phone voice communicating customer care and concern.
- Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
- Demonstrated accurate and fast typing skills.
- Use PC/computer skills in the Microsoft Windows environment.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Minimum of a High School Diploma or GED and be 18 years of age.
Our Benefits for Full Time Employees Include:
- Employee Stock Ownership
- Full Medical, Dental, Vision benefits
- Paid Vacations (up to 4 weeks per year over time)
- Traditional 401K and Roth 401K options with company matching
- Free Life Insurance policy
- Legal Assistance, and more!
Don't miss out on this opportunity - Apply today!
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