What are the responsibilities and job description for the IT Support Specialist position at Maplewood Senior Living?
IT Support Specialist
This is an in-person role located in Westport, CT supporting surrounding community's tri-state area.
Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider. We offer a home-like, luxury environment for our residents, allowing them to live “the good life” in a safe environment. We are a premier senior living provider, offering independent living, assisted living, memory care, skilled nursing and rehabilitation to Massachusetts seniors.
As an associate of Maplewood Senior Living, you will have the ability to make a profound difference in the lives of seniors each and every day. As we continue to grow, we are seeking an IT Support Specialist to become part of our family. We invite you to take your first step toward a rewarding career with us!
We offer:
- Competitive wages
- Growth opportunities
- Bonus & incentive programs
- Competitive Benefits Package: Maplewood also offers a comprehensive benefits package for full time employees including medical, dental, vision, paid time-off, voluntary Aflac insurance, a 401k match and more!
Responsibilities:
- Collaborate with external IT, phone system, MFP vendors, and ISP/SIP service providers on various IT-related tasks, including connectivity, migrations, upgrades, and system setups.
- Follow emergency procedures and adhere to safety protocols.
- Provide exemplary customer service, whether in person or remotely.
- Resolve technical issues, including troubleshooting hardware and software problems.
- Configure and deploy various user devices such as smartphones, laptops, desktops, IoT devices, routers, switches, wireless access points, and printers.
- Handle software installations, updates, hardware setup, password resets, file backups, and system/application configurations.
- Maintain detailed documentation of software and hardware inventory.
- Track and manage support tickets.
- Adhere to all IT support guidelines, processes, and procedures
- Uphold the IT code of ethics
- Conduct onboarding for new hires, offering guidance on email and laptop usage.
- Manage IT asset inventory and oversee asset retrieval during offboarding.
- Evaluate and test new software and technology solutions.
- Vendor Collaboration
- Compliance and Safety
Qualifications:
- Minimum of 2 years of hands-on experience in end-user computer support, including desktop and laptop configuration and software maintenance.
- A passion for assisting others by sharing technology knowledge.
- A friendly and polite demeanor.
- Strong time management and multitasking skills.
- Excellent interpersonal, teamwork, and communication skills (both verbal and written) in English.
- Analytical and detail-oriented, with strong critical thinking skills.
- Experience with Windows 10 and Mac OS.
- Proficiency in Microsoft 365 support.
- Remote desktop support experience.
- Familiarity with patch management.
- Knowledge of Active Directory and Exchange administration.
- Troubleshooting of printers and peripheral devices.
- Understanding of TCP/IP, DNS, and DHCP.
- A certification or equivalent is a plus.
Maplewood Senior Living conducts pre-employment screening including background check, drug screening, and reference checks.
