What are the responsibilities and job description for the Financial Aid Student Support position at Maricopa Community College District?
Financial Aid Student Support
Job ID: 319800
Location: Glendale Community College
Full/Part Time:
Regular/Temporary:
Salary Range
$18.24-$24.47/per hour, DOE
Not Eligible for Benefits
This is a part-time, temporary position not eligible for benefits.
Work Schedule
Possible schedule vaires up to 19.5 hours per week 9 AM-1 PM or 2-6 PM within the following business hours:
Academic Year: Monday - Friday, 8am - 6pm
Summer Hours: Monday - Thursday, 7am - 6pm
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
- Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
Job Summary
This position serves as the first point of contact for students and parents seeking assistance with financial aid programs, and is responsible for delivering exceptional customer service. This role includes assisting students with the completion of financial aid and scholarship materials, as well as handling escalated financial aid issues and concerns.
Essential Functions
50%- Provide accurate and consistent front-line customer service/assistance to students and parents regarding financial aid programs and related services. Analyze/ interpret regulations and respond to inquiries requiring detailed knowledge of regulations and policies. Ensure compliance with all financial aid policies, and adhere to superior level of customer service.
20%- Use computer database and basic office equipment to assist students with electronic or paper financial aid forms/documents.
20%- Support all day to day operations in the Financial Aid office.
10%- Review/process reports, awarding, answer phones, as well as communicate with students via e-mail and chat.
Minimum Qualifications
6 months to one year cumulative experience (within the last three years) working in a Financial Aid office or student service area.
Excellent customer service skills; that includes a courteous and positive disposition
Excellent listening skills, including attention to detail.
Effective oral/written communication skills
Experience and ability to navigate computer databases and basic office equipment, some Microsoft apps, data entry, internet, chat, etc.
Experience and ability to multitask, organize, prioritize and meet project deadlines
Punctual and reliable
High school diploma/ GED or equivalent
Special Working Conditions
Applicants must be in good standing with all U.S. Department of Education Federal Student Aid programs and eligible to access federal websites required to perform job duties.
How to Apply
Applicants are strongly encouraged to submit cover letter and resume showing how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and ability.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Open until filled
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit
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Salary : $18 - $24
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