What are the responsibilities and job description for the Student Services Manager position at Maricopa Community College District?
Student Services Manager
Job ID: 318545
Location: Rio Salado Community College
Full/Part Time:
Regular/Temporary: Regular
Hiring Salary Range
$64,646 - $84,040/annually DOE
Grade
118
Work Schedule
Monday - Friday, 8am - 5pm (hours will vary during peak times, 8am - 6pm); some evenings and weekends may be required
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
- Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
- 16 paid observed holidays
- ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick, and personal time (if applicable)
- Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
- $4,000 Annual professional development growth funding (if applicable)
- Tuition reimbursement for employees and dependents (if applicable)
- Flexible work schedules
- Maricopa Employee Health & Wellness Program:
- Sight-On-Site Eye Care Services
- Diabetes Empowerment Education Program
- Mobile On-site Mammography Screenings
- Employee Assistance Program (EAP)
- Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
- Pre-Retirement Events
- (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
- 10 Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)
Job Summary
Plans, manages, and oversees Rio Salado College's enrollment services contact center with primary focus on enrollment services with supplemental support with training, contact center staff onboarding, digital communications support, admissions, password reset, and other related functions and provides management and leadership assistance in the coordination, delivery, and assessment of services. Acts as a second-level manager to the Dean of Student Affairs, Enrollment and has responsibility for planning, managing, and overseeing program services. This position oversees all employees on the enrollment services contact center team.
This position also leads the team of Training Development Consultants in the Quality Assurance Department. Assists in the implementation and coordination of QA initiatives and Student Affairs projects as well as the creation and implementation of staff training and training support resources.
Essential Functions
40% - Plans, organizes, assigns, supervises, reviews and evaluates the work of the Rio Salado College Support Services staff by providing guidance, oversight, and administration of support services for primarily enrollment services; provides comprehensive enrollment services inbound and outbound support management in the coordination, delivery, and assessment of services offered to support the college; and identifies training needs and opportunities; provides staff training, coaching, and mentoring
30% - Oversees Training Development Consultant team with the implementation and coordination of Quality Assurance Department initiatives and Student Affair projects. Creates and hosts training sessions for targeted employee demographics. Prepares documents, spreadsheets, presentations and reports for training and/or project purposes
20% - Monitors and evaluates services provided to meet defined objectives and outcomes; researches, analyzes, interprets and evaluates program and industry trends, program data and related regulations; serves as a representative and coordinates collaborative efforts with internal and external stakeholders, agencies and/or community and educational partners; works with student affairs leadership to implement program and operational changes related to strategic plans; provides research and analytical support for service areas, assessment of qualitative and quantitative outcomes and/or other initiatives; prepares and submits data and reports and correspondence; and provides reporting to area leadership
10% - Plans and oversees the development and dissemination of program/service area communications and materials; develops, reviews, facilitates and/or delivers public presentations and overall communication of service area; performs other duties as assigned.
Minimum Qualifications
Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two years of supervisory experience.
OR
An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.
Desired Qualifications
A. Master's Degree
B. Three (3) or more years' experience working in a Student Affairs division within MCCCD
C. Three (3) years or more of experience managing a team or department
D. Three (3) years or more of experience working with CRM system, student information systems, telephony software including telephone and/or chat support
E. Two (2) years or more of experience with designing and facilitating training or teaching
Special Working Conditions
Hours of operation 8 :00 AM - 5:00 PM Off- Peak ; 8:00 AM - 6:00 PM Peak; varied schedules within these hours. May be required to sit for a long period of time viewing a computer monitor. May be required to lift or carry up to 25 lbs. May be required to work evenings and weekends . This position has a July 10th, 2023 (or later) start date.
How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Open until filled
First Review, June 12th, 2023
Applications received after the review date may not be screened
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado Title IX/504 Coordinator is O. Tafari Osayande, , 480-517-8196.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit
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Salary : $64,646 - $84,040