What are the responsibilities and job description for the System & Application Administrator Sr position at Maricopa Community College District?
System & Application Administrator Sr
Job ID: 319052
Location: Mesa Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Hiring Salary Range
$70,992 - $92,289/annually DOE
Grade
119
Work Schedule
Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
- Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
Campus Statement
At Mesa Community College, diversity, equity, and inclusion are core values. We honor the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, socioeconomic background, immigrant status, language, religion, sexual orientation, gender identity, age, disability, veteran status, nationality, and intellectual perspective, enrich the college community. We continuously adapt and respond to differences with a single focus - to create a welcoming, safe, equitable, and inclusive environment that ensures all students and employees have the support and knowledge to succeed and thrive. MCC is committed to building and sustaining a workplace that reflects our community and student population. Our goal is that our students and employees have the knowledge and skills necessary to excel, lead, navigate, and thrive in a diverse world.
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
- 16 paid observed holidays
- ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick, and personal time (if applicable)
- Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
- $4,000 Annual professional development growth funding (if applicable)
- Tuition reimbursement for employees and dependents (if applicable)
- Flexible work schedules
- Maricopa Employee Health & Wellness Program:
- Sight-On-Site Eye Care Services
- Diabetes Empowerment Education Program
- Mobile On-site Mammography Screenings
- Employee Assistance Program (EAP)
- Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
- Pre-Retirement Events
- (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
- 10 Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)
Job Summary
The ServiceNow Administrator's tasks revolve around maintaining the platform's health and usability. This involves managing user accounts, permissions, and security measures. They customize and configure modules to match the organization's workflows, troubleshoot and resolve user issues, and oversee system integrations for smooth data flow. Administrators also create and manage reports and dashboards to provide insights into system performance, and they document configurations and procedures for reference. Their responsibilities encompass technical upkeep, user support, and ensuring ServiceNow aligns with business objectives.
Essential Functions
20% Platform Configuration and Customization: Setting up and configuring various modules, customizing forms, fields, and workflows to align with the organization's processes.
15% Workflow Design and Automation: Designing and automating workflows to streamline processes and reduce manual intervention.
15% User Training and Support: Providing training to users, addressing their queries, and ensuring they can effectively use the platform.
10% Issue Troubleshooting and Resolution: Diagnosing and resolving technical issues, ensuring the platform operates smoothly
10% Integration Management: Managing integrations with other systems and tools, ensuring data flows seamlessly between platforms.
10% Reporting and Analytics: Creating and maintaining dashboards, reports, and analytics tools to provide insights and support decision-making.
10% Continuous Improvement and Enhancements: Proactively identifying areas for improvement and suggesting enhancements to optimize processes; managing system upgrades, applying patches, and ensuring the platform is up-to-date and functioning properly; planning for the platform's scalability as the college grows, aligning it with business goals.
10% Other duties as assigned
Minimum Qualifications
Bachelor's Degree from a regionally accredited institution in information technology or related field with four years of system and application administration experience in an area related to assignment.
OR
Associate's Degree from a regionally accredited institution in information technology or related field with six years of system and application administration experience in an area related to assignment.
OR
High School Diploma/GED with eight years of system and application administration experience in an area related to assignment.
Desired Qualifications
- Experience with IT service management (ITSM) and other business processes to align ServiceNow with an organization's goals.
- Experience and Proficiency in scripting languages (JavaScript, GlideScript), CSS, and HTML.
- Experience with database management and SQL queries
- Experience using strong analytical and problem-solving skills to troubleshoot issues, identify root causes, and implement effective solutions.
- Experience with Basic project management skills to plan and execute ServiceNow-related projects, including system upgrades, enhancements, and integrations
- Experience with security best practices and compliance requirements to ensure the platform's security and data protection
- ServiceNow Certified System Administrator
Special Working Conditions
Work Schedule Varies
May be required to work evenings and weekends
May be required to sit for a prolonged period of time, viewing a computer monitor
May be required to lift or carry up to 25lbs.
How to Apply
Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment (must include number of hours worked)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on Navigator / Menu / Self Service / Recruiting / Careers. Click on for instructions on how to apply. Applicants who are not currently working for any of the MCCCD locations should apply at .
If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time.
Posting Close Date
Open until filled
First Review on September 10, 2023. Applications received after the review date may not be screened
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit
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Salary : $70,992 - $92,289
