Community Health Worker I

POSITION SUMMARY The Community Health Worker I (CHWI) is a trusted member of and/ or a person who has an unusually close understanding of the community served in the delivery of health-related services through either working directly with providers or their partner organizations. This trusting relationship with the community enables CHWI’s to serve as a liaison between health and social services and the community to facilitate members’ access to services and improve the quality and cultural competence of services delivered. CHWI’s build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy.

DUTIES AND RESPONSIBILITIES 

1. Engage, motivate, and advocate community members to build knowledge and skills for self-directed change and community development. 
2. Builds and maintains collaborative and positive relationships with community, clinic staff, and SFCCC clinic partners. 
3. Provides education to individuals or groups on topics related to health and health promotion, which may include sexual and reproductive health, communicable disease prevention, testing, vaccination, and support services.
4. Provides information and referrals to community resources necessary to improve health or address health-related social needs. Including, but not limited to, food and nutrition, housing security, economic support, and legal services. 
5. Assists and/or navigating patients in accessing health-related services and community resources, such as appointments and assistance with enrollment forms.
6. Collects data and information as required by the evaluation plan and processes. Provides
   feedback to evaluation team and program management on evaluation process issues.
7. Uses assigned technology to complete job functions effectively.
8. Maintain and document confidential information. 
9. Attends required meetings with SFCCC CHW Pilot Program Cohort and learning academy (approximately monthly while onboarding and quarterly after).
10. Submits quarterly report to SFCCC on program implementation, data of individuals receiving assistance, and client stories sharing highlights, challenges, and recommendations. 
11. Provides ongoing support and services of clients as needed. 
12. Performs other job duties as required by manager/supervisor.

MINIMUM QUALIFICATIONS 

1. Understands and is part of the community being served.
2. High School diploma or its equivalent is preferred. 
3. Community Health Worker Certification is preferred or willingness to become certified once state requirements are developed. 
4. Experience in community work, education, health care, or related field preferred. 
5. Demonstrated self-awareness in terms of understanding one’s own race, culture, identities, biases, power, privileges, and stereotypes.
6. An understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in the community.
7. Ability to communicate easily with others, including demonstrating active listening skills. Sensitivity to populations most highly affected by homelessness and other at-risk populations.
8. Must be able to read, write, and speak English. Fluency in other languages is an asset. 
9. Trained in an Electronic Health Record system within 6 months of hire.
10. Trained and capable to teach basic health, sanitation, hygiene matters within 6 months of hire.
11. Trained in basic concepts of health promotion and disease prevention within 6 months of hire.
12. Trained in basic behavior change strategies within 6 months of hire.