Patient Access Representative

Job Summary

This position is responsible for performing patient access duties. Involved with assisting patients, medical staff and ancillary departments. Responsible for the pre-admission, admission and registration of all patients into the clinic in a courteous and professional manner. Responsible for interviewing and gathering complete and accurate data to complete the registration process in a timely manner and informing patients of their rights, hospital policies and procedures. Responsible for scheduling and preparing patient charts. This person will also assist in pre-certing and in other office duties as time allows for helping with the work flow in this area. Performs other duties as assigned.

Minimum Job Requirements

• High School diploma or its equivalent.
• CPR certification must be obtained within one year of hire.

Preferred Job Requirements

Skills / Knowledge / Abilities

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Excellent time management, and organizational skills.
• Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills. Requires high degree of accuracy with concentration and close attention to detail. Requires the ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

Working Conditions

• Typical office environment with prolonged sitting.
• Work may be subject to interruptions and occasional high stress levels.
• Works with protected health information.
• Ability to work occasional extended hours, evenings and/or weekends based on the needs of the department.
• Ability to be flexible to work at various office locations.

Physical and Mental Activities, Tools and Equipment

• Use of personal computer and other standard office equipment including but not limited to : telephone, fax, copier, calculator, and scanners.
• Repetitive wrist, finger and hand movement.
• Occasional manipulation of large volumes of books, charts, reports or files.
• Llifting supplies or equipment.
• Lifting, pushing, pulling, walking, sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.
• Ability to push wheelchairs for patients.

Equal Opportunity and Affirmative Action Employer: Minority/Female/Veteran/Disability.
Marion Health is a smoke-free environment.