Secretary/Registrar Physical Medicine & Rehabilitation

Job Summary

Performs a variety of secretarial duties. Monitors and orders supplies as needed. Maintains department copier, processes patient orders and assists departmental staff as requested. Responsible for the pre-admission, admission and registration of all outpatient referrals in a courteous and professional manner. Responsible for interviewing and gathering complete and accurate data to complete the admission/registration process, in a timely manner and informing patients of their rights, hospital polices and procedures. Performs required insurance Benefit Checks, filing of Prior Authorization requests, and documenting and/or scanning insurance approvals or authorization information into the chart/ electronic medical record. Responsible for various procedures to ensure appropriate reimbursement for therapy services rendered. Performs other duties as assigned.

Minimum Job Requirements

• High school diploma or it's equivalent.

Preferred Job Requirements

• Medical transcription experience
• Previous experience in the medical field or customer service related to the medical field.

Skills / Knowledge / Abilities

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Excellent time management, and organizational skills.
• Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills.
• High degree of accuracy with concentration and close attention to detail.
• Ability to type 50 words per minute.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

Working Conditions

• Typical office environment with prolonged sitting.
• Works with protected health information.
• Work maybe subject to interruption and occasional high stress levels.
• Ability to work occasional extended hours, evenings and/or weekends based on the needs of the department.

Physical and Mental Activities, Tools and Equipment

• Uses computer and other standard office equipment.
• Repetitive wrist, finger and hand movement and lifting supplies or equipment.
• Occasional manipulation of large volumes of books, charts, reports or files.
• Ability to push wheelchairs for patients.
• Standing, walking,stooping, bending, lifting, pushing and pulling to provide patient care and to utilize patient care devices necessary to perform duties in a safe manner.

Equal Opportunity Employer
Marion Health is a smoke-free environment.