Patient Accounts Representative

This position is responsible for providing exceptional customer service, problem solving, one-call account resolution and respectful, compassionate and caring patient interaction. Maintains knowledge of hospital managed care contracts, state and federal guidelines, and departmental policies and procedures.  Maintains accurate documentation for daily interaction of accounts worked and resolved.  Responsible for protecting all health information and following all compliance and behavior policies and procedures.  Ensure all patient accounts are accurately billed and paid in a timely manner.  Answers insurance and patient inquiries concerning billing and assist patient in applying for health care resources.  Required to accurately determine reasons for denials and appropriate refunds in cases of overpayments. Performs other duties as assigned.

• High school diploma or its equivalent. 

• Prior healthcare experience in Medical Billing, Patient Access, Patient Accounts or Coding.

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel, on a one-to-one basis using appropriate grammar, vocabulary and word usage presenting a professional image as a representative of Marion Health.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Excellent time management, and organizational skills.
• Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Ability to negotiate effective working relationships and develop positive resolution to conflict
• Analytical and basic math skills for determining appropriate reporting.
• Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills.
• High degree of accuracy with concentration and close attention to detail.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

• Typical office environment with prolonged sitting and occasional standing and walking.
• Work subject to interruption and occasional high stress levels. 
• Works with highly confidential / protected health information.

• Use of personal computer and other standard office equipment.
• Repetitive wrist, finger and hand movement. 
• Occasional manipulation of large volumes of books, charts, reports or files.  
• Lift  supplies or equipment up. 
• Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.