Branch Manager

The Branch Manager is responsible for the overall sales, installation, service, retention, and escalations of collections for the Branch office they are assigned to. This individual will be responsible for the profitability and cost control measures of the Branch while aligning departmental goals with company objectives on a yearly basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Owns the day-to-day business activities and team management to ensure customer satisfaction and financial objectives are met.

• Works with local teams to ensure financial objectives are met through accurately forecasting, analyzing and driving the business processes for all departments. 

• Provides coaching and support to all the branch team members in managing the day-to-day business processes through implementation of business best practices and service applications.  

• Responds to indicators of problems with training, coaching, resources and ideas to mitigate problems.  

• Ensures training, communication, measures and reinforcement of processes and applications.

• Implements and maintains delivery standards that support profitable growth through effective execution of work. 

• Performs other duties related to customer satisfaction, actualization of strategies within the organization, development and maintenance of local business plans, and account management of customers. 

• Helps lead profitable sales growth with the local sales team.

• Works closely with team members to help achieve their personal goals and to identify growth opportunities.

• Partners with HR for the hiring and termination of Branch employees.

• Assists with the recruitment and on-boarding strategy for the branch.

• Utilizes strategic scheduling and personnel combinations to enhance profitability.

• Works with a team to develop and execute the Branch’s short-, mid- and long-term strategy.

• Develops relationships with key influencers, and regularly attends openings, trade events and trade shows.

• Develops and maintains knowledge of competitors pricing structures, marketing and employee compensation strategies.

• Safeguards company assets and holds others accountable to do the same.

• Review tech commissions for accuracy.

• Review KPI’s daily and take action where needed.

• Ensure field techs are using Service Trade properly.

• Responsible for operating within an approved financial budget, which includes direct costs, indirect costs, accounts receivable and profitability.

• Accounts Receivable responsible for leading dispute resolution and collection on past due accounts.

QUALIFICATIONS:

Required Skills/Abilities: 

• Industry experience i.e., FA, SPHZ, SP, EXT

• 5yrs plus in management role in industry

• Experience in leading sales, service, and/or install teams

• $4-6 million P&L

• Experience in forecasting and budgeting

• Managed multiple departments with total team size of 20 plus

• Work onsite

• Some travel required (less than 10%)

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.

In addition to an attractive wage, we offer the following featured Benefits for full-time employees:

• Collaborative work environment
• On-the-job training and company paid training programs
• Teledoc services, if Healthcare coverage is elected
• 401K Plan
• Vision
• Life
• Dental
• Accidental and Critical Illness
• Long-Term and Short-Term Disability
• Vacation
• PTO
• Paid Holidays
• Company Cell Phone and additional IT requirements available for this role
• Company Uniforms
• *In addition, this position offers a company vehicle, with maintenance care and fuel card and the necessary tools and equipment to perform the job.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter.  After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm.  During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro.  Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation.

In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression MFS competes with the top fire protection companies in the country.  But few, if any, other companies are as holistic in terms of safety.  By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property.  Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment.  This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.