What are the responsibilities and job description for the Patient Care Coordinator position at Marque Urgent Care?
Job Description
Join the Marque Urgent Care family as a Patient Care Coordinator and make a meaningful impact in the healthcare industry! At Marque, we pride ourselves on delivering exceptional, patient-centered care in a welcoming, fast-paced environment. As a Patient Care Coordinator, you’ll be the friendly face that greets patients over the phone, helps navigate their healthcare journey, and ensures an outstanding experience from start to finish. If you’re passionate about helping others, thrive in a team-oriented setting, and want to be part of a company that values its employees, this is the perfect opportunity for you!
We believe every patient deserves exceptional care, regardless of their medical needs or circumstances. As such, we're seeking a candidate who is a genuine people person, someone who enjoys interacting with patients from all walks of life and is genuinely interested in their well-being. As a patient care coordinator, you will have the chance to positively impact patient's lives while working alongside a dedicated team of healthcare professionals.
Responsibilities
We are privately owned and operate urgent care facilities in Southern California. We are not a franchise or hospital run company, and we run our clinics like a family. We have been voted “Best Urgent Care” and a “Top Workplace” for the last 8 years in the Healthcare industry by the Orange County Register and the San Diego Union-Tribune, and are looking for a coordinator who wants an opportunity to join our team. We deliver customer-focused urgent care, family care, and occupational medicine to our wonderful communities.
We are a highly-respected urgent care group that cares for our employees. Year after year we are voted one of the best medical groups and places to work for. We foster a great family-oriented work environment and love to reward our employees for their hard work and efforts. We believe in creating an atmosphere that will help our patients get the care they need while supporting the clinical practices of our team. Our mission is to provide the best medical care available, in the shortest time possible and our vision is to become our community's most loved, first-choice for on-demand healthcare.
Our Team Members Enjoy The Following Benefits
Company Description
Since opening in 2010, we have achieved an excellent reputation, including being voted by our communities and staff year after year as the Best Medical Group and Top Workplaces USA in Healthcare, Innovation, and Purpose & Values. Our patients expect excellence, and our team works together to ensure they receive it.
We have a history of giving back to our local communities and schools. Marque is proud to lend financial support to several community services and organizations, but when it comes to community involvement; our team truly makes the difference. Through the relationships that bloom between our employees and community organizations, we can see the impact of our commitment. By encouraging a positive and passionate spirit of working together as a team, we strive to make a real difference.
Since customer service is at the core of everything we do, the most important attribute you can have is a great attitude. To stay on a career path with us, you must bring a great attitude, a sense of humor, and a smile to work daily and always positively interact with others. We look forward to meeting you!
Why Work Here?
People join Marque because they want to be part of a company that is dedicated to the betterment of its employees, and who strives to be the best in the business. We allow our team the flexibility to do their best without the unnecessary constraints of administrative bogdowns.
Our team of clinicians treat each other like family, and we allow our clinicians to contribute their unique skills and ideas to help grow our company. We offer a great work/life balance, and many of our clinicians have been here since our founding in 2010. We are an innovative company that strives to incorporate new technology and processes to make the patient experience better, and we offer our clinicians the opportunity to learn new skills in specialty services such as virtual medicine, pediatrics, concussion management, and chronic care management. We even have a large workplace wellness service line that cares for hundreds of employer groups in our area.
Our clinicians tell us that Marque is the best company they have worked for, and we believe that’s because they are contributing to our culture of excellence. Our Irvine-based back-office operations support our clinical practice and our medical team so that our clinicians can focus on delivering high-quality medical care without the stress of take-home work on mundane paperwork tasks. We do weekly clinical calls for education and quality review, quarterly meetings for operational topics, and holiday events to celebrate our employees. We are not your normal urgent care group, we are Marque and we want you to join our family!
Since opening in 2010, we have achieved an excellent reputation, including being voted by our communities and staff year after year as the Best Medical Group and Top Workplaces USA in Healthcare, Innovation, and Purpose & Values. Our patients expect excellence, and our team works together to ensure they receive it. We have a history of giving back to our local communities and schools. Marque is proud to lend financial support to several community services and organizations, but when it comes to community involvement; our team truly makes the difference. Through the relationships that bloom between our employees and community organizations, we can see the impact of our commitment. By encouraging a positive and passionate spirit of working together as a team, we strive to make a real difference. Since customer service is at the core of everything we do, the most important attribute you can have is a great attitude. To stay on a career path with us, you must bring a great attitude, a sense of humor, and a smile to work daily and always positively interact with others. We look forward to meeting you! Why Work Here? People join Marque because they want to be part of a company that is dedicated to the betterment of its employees, and who strives to be the best in the business. We allow our team the flexibility to do their best without the unnecessary constraints of administrative bogdowns. Our team of clinicians treat each other like family, and we allow our clinicians to contribute their unique skills and ideas to help grow our company. We offer a great work/life balance, and many of our clinicians have been here since our founding in 2010. We are an innovative company that strives to incorporate new technology and processes to make the patient experience better, and we offer our clinicians the opportunity to learn new skills in specialty services such as virtual medicine, pediatrics, concussion management, and chronic care management. We even have a large workplace wellness service line that cares for hundreds of employer groups in our area. Our clinicians tell us that Marque is the best company they have worked for, and we believe that’s because they are contributing to our culture of excellence. Our Irvine-based back-office operations support our clinical practice and our medical team so that our clinicians can focus on delivering high-quality medical care without the stress of take-home work on mundane paperwork tasks. We do weekly clinical calls for education and quality review, quarterly meetings for operational topics, and holiday events to celebrate our employees. We are not your normal urgent care group, we are Marque and we want you to join our family!
Join the Marque Urgent Care family as a Patient Care Coordinator and make a meaningful impact in the healthcare industry! At Marque, we pride ourselves on delivering exceptional, patient-centered care in a welcoming, fast-paced environment. As a Patient Care Coordinator, you’ll be the friendly face that greets patients over the phone, helps navigate their healthcare journey, and ensures an outstanding experience from start to finish. If you’re passionate about helping others, thrive in a team-oriented setting, and want to be part of a company that values its employees, this is the perfect opportunity for you!
We believe every patient deserves exceptional care, regardless of their medical needs or circumstances. As such, we're seeking a candidate who is a genuine people person, someone who enjoys interacting with patients from all walks of life and is genuinely interested in their well-being. As a patient care coordinator, you will have the chance to positively impact patient's lives while working alongside a dedicated team of healthcare professionals.
Responsibilities
- Engage with patients and their families professionally and empathetically, addressing inquiries, scheduling appointments, and assisting with administrative tasks over the phone.
- Handle a high volume of inbound calls and inquiries while maintaining a positive attitude and ensuring excellent customer service.
- Utilize your computer skills to navigate and update patient charting software, insurance databases, and other relevant systems.
- Collaborate with medical personnel and administrative teams to ensure a seamless patient experience from check-in to discharge.
- Maintain accurate and organized records of patient interactions, appointments, and inquiries.
- Quickly adapt and learn new processes, including patient charting software and insurance protocols.
- Check-in telemedicine urgent care patients who have scheduled appointments.
- Assigning Marque doctors to complete patient's virtual urgent care visits.
- Creating and verifying patient medical charts and health insurance.
- Outgoing personality and exceptional communication skills, with the ability to remain calm and composed under pressure.
- Proven track record of providing excellent customer service, either in a similar role or in a related field.
- Strong computer skills and proficiency in administrative tasks; familiarity with medical software is a plus.
- Ability to multitask and maintain attention to detail while managing a high volume of tasks.
We are privately owned and operate urgent care facilities in Southern California. We are not a franchise or hospital run company, and we run our clinics like a family. We have been voted “Best Urgent Care” and a “Top Workplace” for the last 8 years in the Healthcare industry by the Orange County Register and the San Diego Union-Tribune, and are looking for a coordinator who wants an opportunity to join our team. We deliver customer-focused urgent care, family care, and occupational medicine to our wonderful communities.
We are a highly-respected urgent care group that cares for our employees. Year after year we are voted one of the best medical groups and places to work for. We foster a great family-oriented work environment and love to reward our employees for their hard work and efforts. We believe in creating an atmosphere that will help our patients get the care they need while supporting the clinical practices of our team. Our mission is to provide the best medical care available, in the shortest time possible and our vision is to become our community's most loved, first-choice for on-demand healthcare.
Our Team Members Enjoy The Following Benefits
- Work anniversary rewards and gifts
- 401k matching
- Personal time off (PTO) and sick time
- Health insurance
- Dental and vision insurance
- Life insurance and long-term disability
- FSA
- Growth and leadership opportunities
- Competitive salaries and benefits
- Beautiful office setting
- Be part of something meaningful and rewarding
- Ability to work mornings, early evenings, and weekends if need be (we do fair scheduling)
- Interact with everyone with the highest levels of respect
- Continually ask, “What else can I do?”
- Strive to be above average and expect the same from other team members
- Be a solution creator instead of a problem generator
- Positive attitude and willingness to further your education
Company Description
Since opening in 2010, we have achieved an excellent reputation, including being voted by our communities and staff year after year as the Best Medical Group and Top Workplaces USA in Healthcare, Innovation, and Purpose & Values. Our patients expect excellence, and our team works together to ensure they receive it.
We have a history of giving back to our local communities and schools. Marque is proud to lend financial support to several community services and organizations, but when it comes to community involvement; our team truly makes the difference. Through the relationships that bloom between our employees and community organizations, we can see the impact of our commitment. By encouraging a positive and passionate spirit of working together as a team, we strive to make a real difference.
Since customer service is at the core of everything we do, the most important attribute you can have is a great attitude. To stay on a career path with us, you must bring a great attitude, a sense of humor, and a smile to work daily and always positively interact with others. We look forward to meeting you!
Why Work Here?
People join Marque because they want to be part of a company that is dedicated to the betterment of its employees, and who strives to be the best in the business. We allow our team the flexibility to do their best without the unnecessary constraints of administrative bogdowns.
Our team of clinicians treat each other like family, and we allow our clinicians to contribute their unique skills and ideas to help grow our company. We offer a great work/life balance, and many of our clinicians have been here since our founding in 2010. We are an innovative company that strives to incorporate new technology and processes to make the patient experience better, and we offer our clinicians the opportunity to learn new skills in specialty services such as virtual medicine, pediatrics, concussion management, and chronic care management. We even have a large workplace wellness service line that cares for hundreds of employer groups in our area.
Our clinicians tell us that Marque is the best company they have worked for, and we believe that’s because they are contributing to our culture of excellence. Our Irvine-based back-office operations support our clinical practice and our medical team so that our clinicians can focus on delivering high-quality medical care without the stress of take-home work on mundane paperwork tasks. We do weekly clinical calls for education and quality review, quarterly meetings for operational topics, and holiday events to celebrate our employees. We are not your normal urgent care group, we are Marque and we want you to join our family!
Since opening in 2010, we have achieved an excellent reputation, including being voted by our communities and staff year after year as the Best Medical Group and Top Workplaces USA in Healthcare, Innovation, and Purpose & Values. Our patients expect excellence, and our team works together to ensure they receive it. We have a history of giving back to our local communities and schools. Marque is proud to lend financial support to several community services and organizations, but when it comes to community involvement; our team truly makes the difference. Through the relationships that bloom between our employees and community organizations, we can see the impact of our commitment. By encouraging a positive and passionate spirit of working together as a team, we strive to make a real difference. Since customer service is at the core of everything we do, the most important attribute you can have is a great attitude. To stay on a career path with us, you must bring a great attitude, a sense of humor, and a smile to work daily and always positively interact with others. We look forward to meeting you! Why Work Here? People join Marque because they want to be part of a company that is dedicated to the betterment of its employees, and who strives to be the best in the business. We allow our team the flexibility to do their best without the unnecessary constraints of administrative bogdowns. Our team of clinicians treat each other like family, and we allow our clinicians to contribute their unique skills and ideas to help grow our company. We offer a great work/life balance, and many of our clinicians have been here since our founding in 2010. We are an innovative company that strives to incorporate new technology and processes to make the patient experience better, and we offer our clinicians the opportunity to learn new skills in specialty services such as virtual medicine, pediatrics, concussion management, and chronic care management. We even have a large workplace wellness service line that cares for hundreds of employer groups in our area. Our clinicians tell us that Marque is the best company they have worked for, and we believe that’s because they are contributing to our culture of excellence. Our Irvine-based back-office operations support our clinical practice and our medical team so that our clinicians can focus on delivering high-quality medical care without the stress of take-home work on mundane paperwork tasks. We do weekly clinical calls for education and quality review, quarterly meetings for operational topics, and holiday events to celebrate our employees. We are not your normal urgent care group, we are Marque and we want you to join our family!
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