What are the responsibilities and job description for the Director of Front Office - Franchised position at Marriott International?
Job Category Administrative
Location JW Marriott Charlotte, 600 South College Street, Charlotte, North Carolina, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, White Lodging Services Corp. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Summary:
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities
What You'll Do
* The Director of Front Office will develop department strategy and support the front office team in carrying out all daily shift operations.
* Drive action planning and goal setting for Guest Satisfaction Score, Brand Standards Audit, Associate Engagement Survey, Profit & Loss, Turnover, etc.
* Play a key role in recruiting and retaining talent by being involved in the hiring process, orientation, coaching & development, and performance management throughout the year.
* Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.
What You'll Bring
* Prior hotel leadership experience and any experience with the specific brand hotel or upscale property is a bonus.
* Experience with budgeting, long range forecasting, P&L Critique, and other financial skills.
* The desire to develop and coach associates and create an environment for your team to thrive.
* Ability to creatively problem solve and execute against the strategy and deliver results.
Other Information
* Day 1 Medical, Dental and Vision insurance
* Vacation/Paid Time Off (PTO) with rollover
* Complimentary wellness tools
* Unlimited referral bonuses
* 401(k) with company match
* Hostcare Resources healthcare concierge
* Leadership development
* Tuition reimbursement
* Discounts on hotel rooms, dining, and other travel/entertainment experiences
* Multiple hotels in each market = more opportunities
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
What You'll Do
* The Director of Front Office will develop department strategy and support the front office team in carrying out all daily shift operations.
* Drive action planning and goal setting for Guest Satisfaction Score, Brand Standards Audit, Associate Engagement Survey, Profit & Loss, Turnover, etc.
* Play a key role in recruiting and retaining talent by being involved in the hiring process, orientation, coaching & development, and performance management throughout the year.
* Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.
This company is an equal opportunity employer.
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