Executive Housekeeper - Franchised

Job Number 24126920
Job Category Housekeeping & Laundry
Location Fairfield Inn & Suites Memphis Marion AR, 101 Hannah Lane, Marion, Arkansas, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, Yogi-Mahesh Corporation. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Responsible for the daily shift operations of Housekeeping and Laundry. Directs and works with employees to verify property guestrooms, public spaces, and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. The position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Managing Housekeeping Operations and Budgets
• Verifies guest room status is communicated to the Front Desk promptly and efficiently.
• Inspect guestrooms daily.
• Obtain the list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to verify adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public spaces.
• Understands the impact of the department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Verifies all employees have proper supplies, equipment, and uniforms.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards, and procedures.
• Participates in departmental meetings and communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities
• Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
• Schedules employees to business demands and tracks employee time and attendance.
• Verifies employees understand expectations and parameters.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs), and supports the Peer Review Process, where applicable.
• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
• Observe service behaviors of employees and provide feedback to individuals.
• Verifies employee recognition is taking place on all shifts.
• Participates in an ongoing employee recognition program.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service
• Set a positive example for guest relations.
• Understand the brand's service culture.
• Participates in developing and implementing corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

Customer Service: Ability to manage difficult or emotional guests and employee situations.  Respond promptly to guest and employee needs. Solicits client feedback to improve service.  Responds to requests for service and assistance. Meet commitments. 

Problem Solving: Identifies and resolves problems promptly. Develop alternative solutions. Ability to use reason even when dealing with emotional topics. 

Professionalism: Tactfully approaches others. Reacts well under pressure 

Time Management: Prioritizes work activities; uses time efficiently. Plans for additional resources. Sets goals and objectives. Develop realistic action plans. 

Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job. 
 

Clerical: Knows administrative and clerical procedures and systems procedures and systems such as MS Office, managing files and records, and other office procedures and terminology

Qualifications: 

• Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred. Two years of hotel experience is preferred. 
• Language Skills: Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc. 
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 
• This job requires the employee to regularly talk or listen and frequently to walk and use hands. The employee may be required to sit, stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, far vision, depth perception, the ability to adjust focus, climbing stairs, grasping, and pushing/pulling.

This company is an equal opportunity employer.

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