What are the responsibilities and job description for the General Manager - Franchised position at Marriott International?
Job Category Sales & Marketing
Location Fairfield Inn & Suites Chino, 14705 Ramona Ave, Chino, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Additional Information: This hotel is owned and operated by an independent franchisee, A&B Hotel Management Investment. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Conducts day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
• Proactively builds and strengthens relationships with existing and new customers to enable future bookings. Activities could include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.
Engaging in Sales Activities
• Researches and develops new leads for property business.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Upsells each business opportunity to maximize revenue potential.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the location based on market conditions and location needs.
• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Additional Responsibilities
• Executes brand’s Customer Service Standards and property’s Brand Standards.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
Education and Experience
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year of experience in sales and marketing or related professional area.
The hourly pay range for this position is $20 to $27.
This company is an equal opportunity employer.
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Salary : $20 - $27
