CUSTOMER SALES SPECIALIST

CUSTOMER SALES SPECIALIST

Do you want to work in a family-oriented, out-of-this-world environment?

Our logo might be a Martian, but MARS employees are serious about helping our customers here on Earth "Restore Pride in Your Ride," and we want you to join our team!

(1) Full time position, M-F, 7:30am-4:30pm (can be somewhat flexible), some rotating Saturdays, 9am-1pm

WHY MARS?

• MARS has an awesome family and team culture with room for growth if you want it and show it.
• We have been in business for 21 years in Billings, starting with a truck and a trailer and has grown to a state-of-the art facility at 2904 Gabel Road to service customers the best we are able. 
• You are not just another number here. Once hired, you will become part of our MARS “family” and we will work with you to help you succeed and feel good about coming to work here. 
• We have room for growth at MARS if you are looking for career opportunities. 
• We have a FULL benefits package for full time staff including paid time off, paid holidays, medical, dental, vision, life, short term and long term disability insurances, a great EAP program (free counseling services), matching 401k retirement plan, employee discounts on services and payroll deduction options.

Job Summary: 

• Provide excellent customer service to customers, sell MARS services and products, and facilitate excellent workflow at MARS.

Duties and Responsibilities: 

• Assist customers in person, on the phone, through email or any other interaction with a positive “how can I help you?” attitude, sell products and services that would benefit the customer and MARS, facilitate proper workflow of the business with frequent use of computers & software, receive payment for services, and maintain a neat and tidy office and sales area.

Minimum Qualifications (Experience/Education):

• Valid driver's license with minimal citations
• High school education preferred
• Ability to drive manual transmission preferred
• Experience in customer service in the automotive field with frequent use of computers, highly preferred
• Pass a pre-employment drug screen and comply with drug and alcohol policy
• Pass pre-employment background check

Required Skills:

• Ability to use excellent communication skills including active listening.
• Ability to use good interpersonal skills with a polite and courteous demeaner towards staff, customers, clients, and visitors.
• Ability to field customer questions, complaints, and grievance’s while forwarding information to assigned technician or other staff.
• Ability to learn products, services, or areas of customer service specialization.
• Proficient computer skills with the ability to learn new software.
• Ability to perform other related duties as assigned.
• Ability to work under pressure to meet deadlines.
• Ability to maintain a current, active driver’s license with minimal citations.

Physical Demands & Working Conditions:

• Sitting and standing at desk for up to 8 hours/day, or longer depending on the demands of the job.
• Walking around all shop areas off and on throughout the day
• Driving manual (preferred, but not required) and automatic transmission vehicles
• Travel by auto with exposure to moving traffic in year-round weather conditions
• Occasionally lifting and carrying up to 50 pounds.
• Exposure to working in cold under 32 degrees and in heat over 80 degrees both indoors and outdoors.
• Frequent repetitive movement, especially with hands and arms with frequent use of computer keyboard and mouse.
• Good close, distance, and peripheral vision and ability to distinguish colors
• Exposed to explosive, caustic, volatile and biohazard materials that may cause sickening or annoying odors.
• Exposure to solvents, cleaners, painting materials, and other chemicals.
• Exposure to upset, unhappy, or angry clients